If you're having issues charging your device take a look at the information below to help get you started. Or click here to find out how to charge your device 👈
Why isn't my device charging?
First, carry out these checks:
✅ Check that the charging case is plugged into the wall socket
✅ Check power is turned on at the wall
✅ Check the USB port has a blue LED, showing it is connected to power
How do I download a new update?
Updates may download automatically when a device is placed on charge.
Place your device on charge as normal. If an update is available it will flash yellow.
Leave it on charge until the LED is solid yellow.
The update will finish installing when you next turn it on. It may take around 30 seconds to switch on afterwards.
How do I use a power bank with my device?
You can now power your device whilst in use.* To use this feature:
Hold down the middle button on your device.
At the same time, plug the charging cable in.
You should now be able to use your device whilst being charged via an external power bank.
* for any device on firmware 02.06.17 or above. To find out if your device supports this, please reach out to us via the methods below and we will be happy to check for you 😊
Any questions or issues?
We're here to help! Simply pop us an at email support@tended.co.uk, WhatsApp us on 07713682625 or drop us a message via live chat from the blue bubble in the corner of this page or within the Dashboard 😊