If you're having issues charging your device take a look at the information below to help get you started. Or click here to find out how to charge your device 👈
Please note: we only recommend using equipment supplied by Tended to charge your devices.
Why isn't my device charging?
First, carry out these checks:
✅ Check that the charging case is plugged into the wall socket
✅ Check power is turned on at the wall
✅ Check the USB port has a blue LED, showing it is connected to power
How do I download a new update?
Updates may download automatically when a device is placed on charge.
Place your device on charge as normal. If an update is available the connectivity LED will fade in and out yellow.
Leave it on charge until the LED is solid yellow.
The update will finish installing when you next turn it on. It may take around 30 seconds to switch on afterwards.
How do I use a power bank with my device?
You can now power your device whilst in use.* To use this feature:
Hold down the middle button on your device.
At the same time, insert the charging cable.
You should now be able to use your device whilst being charged via an external power bank.
Any questions or issues?
We're here to help! Simply pop us an at email support@tended.co.uk, WhatsApp us on 07713682625 or drop us a message via live chat from the blue bubble in the corner of this page or within the Dashboard 😊