A DigUp ticket is used to report an excavation operation that has exposed or damaged an underground utility. This ticket type is classified as high priority, sent out with zero hours’ notice, and must be responded to as quickly as possible.
Definition of Damage
According to Texas State Law Chapter 251.002, damage is defined as:
The defacing, scraping, displacement, penetration, destruction, or partial/complete severance of an underground facility or any protective coating, housing, or other protective device of an underground facility.
The weakening of structural or lateral support of an underground facility.
The failure to properly replace the backfill covering an underground facility.
A DigUp ticket may or may not reference a previous ticket number.
Steps to Issue a DigUp Without a Previous Ticket Number:
Click Create Ticket in the left panel to start a new request
Provide detailed information about the location of the damaged line.
Draw your work area on the map to only include the area where the damaged line is located.
Set the ticket type: Ensure the ticket type is updated to DigUp.
Choose the nature of work: Select the option that aligns with the DigUp request.
❗ Important:
The nature of work must explicitly state "DigUp."
Following these steps ensures the DigUp request is submitted accurately and efficiently, allowing for timely responses to address the damage.
Need Help?
If you need any assistance or have questions, contact the Texas811 support at:
📞 888-776-6077