Your Portal Username
Your username is the email address you used to sign up for your account.
Important Account Information
The username cannot be changed after registration.
The login email address must be an active and regularly used email. Any communication from 811 regarding potential discrepancies on a ticket will be sent to this email.
You must create a new account if you need to update your sign-up email or it is no longer active.
🤓 Learn more:
For more details on account requirements, check out our Signing up for the Texas811 Portal guide.
How to Reset Your Password
If you forget your password, follow these steps:
Go to the login screen and select “Reset Password.”
Enter your login email address and submit the request.
You will see a pop-up message confirming that an email has been sent.
Check your inbox for an email from noreply@texas811.org titled "GeoCall Reset Password Request."
Click the link in the email to reset your password. You have 120 minutes to complete the request.
Need Help?
If you don’t receive the reset email, experience issues resetting your password, or have trouble logging in, contact the Texas811 support at:
📧 ThePortalTX@Texas811.org
📞 888-776-6077