Sometimes, things don’t go as planned. This guide outlines what to do if you don’t see markings on your site or if utility members haven’t responded to your ticket within the required time frame.
Scenario 1: It’s Been Over Two Business Days, and You Don’t See Any Marks
Go to the Portal and find your ticket.
Use View Responses to check the current status.
If a utility member hasn’t responded, submit a No Response Ticket in the Portal. This alerts them to re-check and mark the area.
Scenario 2: Utilities Are Marked, but Something Looks Off
Check the ticket to ensure the correct location and scope of work are listed.
If the marks seem misplaced or unclear, contact Texas811 by calling 811, or open the ticket in the Portal and request a No Response Ticket for a second review.
⚠️ Important Reminder:
Not all underground utilities are publicly owned. Private utilities (like lines running from a meter to a building) are the property owner’s responsibility and won’t be marked by public utility members.
🧠Learn More:
Want to dig deeper into Positive Responses? Explore these related help articles:
What Is a Positive Response?
How to View Positive Responses in the Portal
How to Read and Understand Positive Responses
What Do the Marking Colors Mean?
Need Help?
If you have questions or need assistance, the Texas811 support team is happy to guide you through the Portal, ticket responses, or any Positive Response questions.
📞 888-776-6077