If something looks off on a locate ticket, such as incorrect mapping, contact details, or ticket content, the Locate Request Concern Form allows you to report the issue directly to our Stakeholder Support Department.
Once submitted, your concern will be reviewed and shared with the appropriate teams for investigation and resolution. Common reasons to use this form include:
The excavation polygon is incorrect or doesn’t match the described location
Contact information on the ticket is wrong
Streets or directions on the ticket are inaccurate or incomplete
GPS coordinates or driving directions lead to the wrong location
You didn’t receive a ticket in an area where you have registered assets
You received a ticket in an area where you have no assets registered
Providing the ticket number, a brief description of the issue, and any supporting details helps our team resolve the matter quickly and accurately.
💡 Pro Tip:
Use this form not only to report errors but also to help improve future ticket accuracy and excavator communication.
Need Something Else?
Additional forms are available on the Texas811 Website under:
Facility Operator > Self-Service Hub
Have Questions?
If you need assistance filling out a form or have questions, our Stakeholder Support team is here to help. Please reach out to us at:
📧 StakeholderSupport@Texas811.org
📞 888-870-8292