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Faculty Unable to Access Their Existing Account

Ensure faculty users can access their existing Thalamus account.

1. Configure / validate faculty user access

  1. Navigate to the User Administration page of your program from the gear icon in the upper right hand corner

  2. View the details in the Finalized Account Date column

  3. Check if the Account Finalized field indicates:

  • Invitation not sent: account token has not been sent

  • Invitation pending: account token is still valid and user can finalize account on their own

  • Invitation expired: account token has expired for this user

Resend the Account Token

  1. Select Invitation expired

  2. When prompted, select Confirm in the Resend Invitation pop-up

For additional questions or support, please contact our team by emailing customercare@thalamusgme.com.

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