1. Access the User Profile
Note: Only Program Administrators, Program Coordinators, and Program Directors can add and manage program users, including finalizing accounts and updating passwords.
Navigate to the User Administration page from the gear icon in the upper right hand corner
Select the pencil icon to edit the user's profile
2. Set or Update the Password
Toggle the button next to Set / Update Password
Select Randomize to automatically generate a password, or create a custom password that meets the following criteria:
at least 8 characters
at least 1 uppercase letter and 1 lowercase letter
at least 1 number
Important: Before selecting Save, be sure to copy or document the newly created password so you can provide it to the program user.
Select Save
Provide the program user with the new password
For additional questions or support, please contact our team by emailing customercare@thalamusgme.com.