Yes. Patients can request certain changes to their 710 Labs list drop orders after submission. However, available changes and order requirements may vary by drop.
Note: Minimum purchase amounts, eligible products, bundle requirements, and other order restrictions may vary by drop. Some drops may include products that are only available as part of a bundle and must be purchased together.
Changes Allowed During an Active Drop
While products are still eligible for purchase, patients may request:
Add or remove products from their order
Apply a Veteran's Discount
Change the order from pickup to delivery, or from delivery to pickup
Changes Allowed During or After the Drop
From the time products become available for purchase through the delivery or pickup period, patients may request:
Update their delivery address
Cancel their order
Request a change to their delivery date
Delivery date changes: Patients may request a different delivery date unless the original delivery date has already arrived and the order is en route. Same-day rescheduling is not permitted once an order is already out for delivery.
Changes That Are Not Permitted
The following change cannot be made during or after a drop:
Change the dispensation route for a product
Note: Changes are subject to the rules and availability of the specific drop. If a requested change would cause the order to no longer meet the drop's minimum purchase requirement, bundle requirements, or other restrictions, the change may not be permitted.