Return Policy

If you receive your order and the products are missing, incorrect, or faulty upon arrival please reach out to our Customer Support Team within 5 business days of receiving the shipment. Please include specific details and photos of products, the problem with the order, and an image of the FULL packing slip, including the order number, order details, and the signed initials. If one of the devices you received was faulty, please include photo and video evidence of it not working in the email to Customer Support. Email – CustomerService@TheHempDoctor.com. If one of your devices stops working within 30-days of delivery and you contact us before that time, we can offer you a refund or exchange once the item has been returned and the proper information has been provided.

Unfortunately, we are unable to process returns for missing or incorrect items if we are not contacted within 5 business days of the confirmed delivery date. We do not process returns on faulty devices if we are not contacted within 30 days of the confirmed delivery date.

Be sure to check your order carefully once it arrives for any shipping damages. If you opted for the Route Shipping Protection, you can submit claims directly to Route via the link in the email sent once your order was placed. Route claims for damaged items must be placed within 30 days of the confirmed delivery date. Photos of damage must be included in the claim. Click HERE to be directed to Route’s Claim Center.

If you did not choose Route Shipping Protection at Checkout, please contact the team at USPS regarding any packages that were damaged upon delivery.

Your satisfaction with The Hemp Doctor product is of the utmost importance to us. The Hemp Doctor wants you to experience the full benefits of their premium PCR Hemp Oil products. Therefore, if you use any of their The Hemp Doctor products and are not 100% satisfied, The Hemp Doctor insists that they give you a full refund as long as you submit the request within 30 days of the confirmed delivery date and the container/device has 50% or greater of the product remaining, most products* are eligible for refund or exchange! Contact us at CustomerService@TheHempDoctor.com, to request a refund. The Hemp Doctor would be more than happy to answer questions and make suggestions on what product may better suit your needs.

Remember that you will need to pay for shipping the item you send back to us. We will only cover costs for exchanges or returns on products that we have proof of being faulty, as mentioned above. We realize that paying return shipping may be inconvenient, and we understand that this can often be a frustrating cost. However, please keep in mind that we are a small mom & pop business. We are not a large corporation that deals in such high volume that we can offer free shipping and free or reimbursed return shipping. We would genuinely love to do this, but it is simply not something that a small business such as ours can afford to do. But we offer very personal and friendly customer service and the quickest order turnaround we can provide.

Items purchased at our physical store must be returned to the store where they were purchased with a receipt. We are unable to process returns at our store without a receipt or the original card used to purchase the items. Items purchased online cannot be returned to one of our retail locations, they must be sent back to our Returns Department.

*Any item(s) that were purchased at a separate location that carries our products are not eligible for returns or exchanges. We are not able to replace items if they were not purchased directly from our company, either online or in one of our retail locations.*

*All flower products are final sale and are not eligible be returned for an exchange or refund once opened. This can be evaluated on a case by case basis if absolutely necessary, but please take note of this before opening the product*

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1) Email us at customerservice@TheHempDoctor.com ASAP to alert us that you will be returning your product within the 50%, 30-day timeframe and to ensure your item/order is eligible for a return/exchange. Please provide your order number, reason for the return, whether you would prefer a refund or exchange, and any additional information you think may be helpful. Any items/orders sent back without prior authorization will be reviewed once we obtain the proper information.

2) In the package, please include a note with your name, order number, and whether you would like a refund or exchange. Once you have shipped your product back to us, please email the tracking number to customerservice@TheHempDoctor.com so we can keep an eye out for it.

3) Once we receive your package back at our facility and confirm its condition, we will issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days to process the return and for the refund to post to your statement. If you have returned for a refund, you will receive an email notification once it has gone through; you will be refunded for the product(s) you have returned.

Please ship all returns to:

☎️ 1-888-206-3832 ext 1 📧 customerservice@TheHempDoctor.com