Return Policy
Product Returns:
DUE TO THE UPCOMING HEMP BAN, TAKING PLACE ON NOVEMBER 12TH AND DECEMBER 11TH, ALL SALES ARE FINAL!
Damage During Shipping:
Please contact us within 3 business days, with photo evidence of the damages your product(s) may have. If you purchased Route protection, you can also look into filing a claim with them if the entire package appears to have been damaged in transit.
Ice Packs: If you purchased an ice pack in your order and the items arrived melted, we must be contacted the same day you receive your package with photo evidence of the melted items.
Orders that did not include a purchased ice pack, and melted during transit, are not eligible for replacement through The Hemp Doctor or Route, per our policy.
Faulty Vape Products
If one of the vape devices you received was faulty upon arrival, or stopped working within 7-days of delivery, please contact us promptly so we can offer you a refund or exchange once the item has been returned and the proper information has been provided.
Please include photo or video evidence of it not working in an email to customerservice@thehempdoctor.com.
Missing / Incorrect Items Received:
If you receive your order and the products are missing or incorrect upon arrival please reach out to our Customer Support Team within 3 business days of receiving the shipment!
Please include specific details and photos of products, the problem with the order, and an image of the FULL packing slip, including the order number, order details, and the signed initials.
If you do not contact us directly, a Route claim may also be filed for missing items, with photo evidence provided for their claims department.
Once we have confirmed that the items you received are either missing or incorrect, we will ship the correct items to you, and provide a return label for the incorrect items in the order if need be.
All incorrect items received must be returned to the place of business with the provided pre-paid return label. If you wish to keep the items, compensation for The Hemp Doctor will be discussed. Extenuating circumstances may be discussed with our team if need be.
Package was Returned to Sender
If your package was marked as "return to sender" via the shipping service USPS, please reach out to let us know. With RTS packages, we must wait for the product to arrive back our facility before we can provide a refund or reshipment on the order, as we had already shipped the package accordingly. Once we receive that package back, we will reach out to let you know. We are happy to provide refunds on these packages, or offer to reship them once confirming the correct shipping address!
Extenuating circumstances may be discussed regarding the Final Sale Policy, particularly regarding faulty vapes or damaged products. Regular returns will not be accepted after November 1st, 2026.
All products purchased from a separate retailer outside of The Hemp Doctor are not eligible for returns or exchanges through The Hemp Doctor. Please refer to the return policy of the retailer you directly purchased from.
Contact us:
☎️ 1-888-206-3832 ext. #1