Thrive’s Gmail Integration lets you log email conversations with one click and automatically track replies. With no manual logging, you can easily keep track of your entire activity history, providing a clear picture of the relationship context.
Read on to learn how to install and use the Gmail integration.
One-Time Setup and Authorization
Before you can log emails, you must first connect your Gmail account inside Thrive and then authorize the Chrome extension from your Gmail inbox.
A. Connect Your Account in Thrive
Log in to your Thrive account.
Click on your Account icon and select Email Integration from the dropdown menu.
Follow the on-screen prompts to connect your Google account, clicking Allow to grant permission.
B. Authorize the Chrome Extension in Gmail
After successfully downloading the Chrome Extension, navigate to your Gmail inbox.
In the "Gmail Logging" section (located at the bottom of the interface), click the Authorize Extension button.
A success message will confirm that the extension is authorized and ready to use.
How to Log Emails and Replies
Once set up, you can log new emails and subsequent replies to keep your project outreach up to date.
How to Log a New Email
In Gmail, click Compose to start a new email.
Add a recipient to the "To" field.
If the recipient exists in Thrive, a small Thrive logo will appear next to their email address. The email will be logged successfully.
If the recipient is not in Thrive, a tooltip will appear stating the email will not be logged for that person. The recipient must be a person in Thrive for the outreach to be logged.
Check the Log in Thrive checkbox.
Select the Project you want to associate the email with from the dropdown menu.
Write your email and click Send.
How to Log a Reply
To ensure an entire conversation is tracked, you must also log your replies.
Open the email you wish to reply to.
Click Reply.
Important: You must re-check the 'Log in Thrive' box for the reply to be recorded in the project.
Click Send.
View Logged Outreach in Thrive
You can find your logged emails and replies in two places within Thrive:
On the Project: Navigate to the project you associated the email with and click the Outreaches tab.
On the Person's Profile: From within the project, click on the person you contacted. The conversation will be visible under their personal Outreaches tab.
Important Notes & Limitations
Cannot Manually Add Replies: For threads started via the Gmail integration, you cannot manually add a reply from within Thrive. Replies are only tracked automatically when you use the "Log in Thrive" checkbox in Gmail.
Cannot Reply from Thrive: Currently, you cannot send email replies directly from the Thrive platform. All replies must be sent from your Gmail inbox.
Forgetting to Check the Box: Currently, there is no way to retroactively log an email to Thrive if you forget to check the "Log in Thrive" box before sending.