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Get Help with Takeout Error: Failed To Retrieve Restaurant Info

Written by Agent Support Bot

Question

  • What does Failed To Retrieve Restaurant Site Info mean?

  • I got the error message Failed To Retrieve Restaurant Site Info. How do I fix it?

  • How do I troubleshoot the Failed To Retrieve Restaurant Site Info error?


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Answer

The Failed To Retrieve Restaurant Site Info error message typically means that your restaurant is not properly assigned to a brand within your Branding & Customization Settings. To learn more about assigning your location to your brand, see Locations and Brands for Toast Websites and Online Ordering Pro.

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