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Get Help with Takeout Error: Failed To Retrieve Restaurant Info

Written by Agent Support Bot

Question

  • What does Failed To Retrieve Restaurant Site Info mean?

  • I got the error message Failed To Retrieve Restaurant Site Info. How do I fix it?

  • How do I troubleshoot the Failed To Retrieve Restaurant Site Info error?


Answer

The Failed To Retrieve Restaurant Site Info error message typically means that your restaurant is not properly assigned to a brand within your Branding & Customization Settings. To learn more about assigning your location to your brand, see Locations and Brands for Toast Websites and Online Ordering Pro. If the issue persists, please contact Customer Care.

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