Question
Why am I seeing this error message on our Elo V3 device: “REF Code 106-1”?
I’m seeing this error message on my Elo V1 device: "REF Code 106-1". What should I do?
What does the REF code 106-1 device error message mean?
Answer
If you’re seeing a “REF Code 106-1” error message on your screen, it means that your device requires a firmware update. To ensure that your device meets Toast’s safety and security standards, we highly recommend that you update your device's firmware.
Select your device's model number below and follow the steps accordingly.
Open the Toast POS app.
Then swipe up to display the Android navigation bar.
Select the home button.
From the Android home screen, navigate to Settingsand select About tablet.
Scroll down to the bottom of the page until you see your device firmware’s build number.
If your device’s firmware version number is equal to or higher than version 3.46.302, navigate back to the Toast passcode login screen. Then, enter your passcode to view your device’s pending firmware update.
If you do not see any pending updates, this may mean that a previous update request was submitted, but was canceled and/or did not push through. In this case, the “Update Now” button will be displayed again in eight hours. Alternatively, you can trigger the update immediately by following these steps:
First, uninstall and then reinstall the Toast app.
Once completed, log in to your Toast account with your email address and password.
Then, enter your passcode. You may need to wait for several minutes for the passcode screen to be displayed. When the update prompt appears, select Update Now.
If your Elo i-Series 1.0 's build number is equal/or lower than 3.26.77, you will be prompted to install the Elo support application before installing the update.
To install the Elo support application, select Install Support Application. Then, select Next and then select Install. A progress bar will appear showing you the status of the update
Note: Do not unplug your cables and monitor while the update is in progress.
Once the update is completed, repeat steps 1-4 to ensure that your device’s firmware has been updated to the latest version 3.46.302 or higher.
If your device fails to update, please contact Customer Care.
Open the Toast POS app.
Then swipe up to display the Android navigation bar.
Select the home button.
From the Android home screen, navigate to Settingsand select About tablet.
Scroll down to the bottom of the page until you see your device firmware’s build number.
If your device’s firmware version number is lower than version 1.44.15, navigate back to the Toast passcode login screen. Then, enter your passcode to view your device’s pending firmware update.
If you do not see any pending updates, this may mean that a previous update request was submitted, but was canceled and/or did not push through. In this case, the “Update Now” button will be displayed again in eight hours. Alternatively, you can trigger the update immediately by following these steps:
First, uninstall and then reinstall the Toast app.
Once completed, log in to your Toast account with your email address and password.
Then, enter your passcode. You may need to wait for several minutes for the passcode screen to be displayed. When the update prompt appears, select Update Now.
If your Elo i-Series 2.0 tablet's builder number is 1.26.24 or lower, you will be prompted to install the Elo support application before installing the firmware update.
To install, select Install Support Application. Then, select Next and then select Install. A progress bar will appear showing you the status of the update
Note: Do not unplug your cables and monitor while the update is in progress.
If your Elo i-Series 1.0 tablet's builder number is higher than 1.26.24, you may be prompted to remove the Elo support application before installing the firmware update. If this occurs, select Uninstall Support Application. When prompted, select OK and enter your Toast passcode to continue with the firmware update.
Once the update is completed, repeat steps 1-4 to ensure that your device’s firmware has been updated to the latest version 1.47.17 or higher.
If your device fails to update, please contact Customer Care.