Question
What does Cannot Process Payroll mean?
I got the error message Cannot Process Payroll. How do I fix it?
How do I troubleshoot the Cannot Process Payroll error?
Answer
If you receive the Cannot Process Payroll error message, first check your Toast Payroll account status:
Log into your Toast Payroll account and navigate to Payroll.
Look for the status of your Toast Payroll account. If it says Cannot Process Payroll or displays an Inactive status when it should be active, please contact Toast Payroll support immediately. You can reach us by phone at (312) 252-7341 or chat with us via the blue chat button in the lower-right corner of any Toast payroll page.
Note: You may also have received an email from Toast stating that your business cannot process the next payroll.