When managing your guest experience, you may come across terms like Generic Guide, Property Guide, and Personalized Guide. While they all aim to enhance the guest journey, each serves a unique purpose. Here’s a breakdown to help you understand the differences—and where to manage each guide in your Tourmie dashboard.
1. Generic Guide
What it is:
A generic guest guide connected to your account. It includes useful information for all guests, regardless of the property they’re staying in.
What it can include:
Generic information
Guest FAQs
Emergency contacts
Weather information
Online check-in form
Interactive area map (attractions, dining, shopping, etc.)
Services and guest request options
Branding
Live chat
Best for:
Providing a consistent starting point for every guest’s journey.
Where to find it:
You can view and manage your generic Guest Guide on the Guest Guide page.
📲 View an example here.
2. Property Guide
What it is:
A fully customized guide tailored to each specific property. This guide is dynamic and automatically updates based on the information you’ve added in the property fields.
What it can include:
All content from the Guest Guide (area map, available services, guest request options, etc.)
Property-specific details (Wi-Fi info, check-in/out instructions, amenities, rules, etc.)
Custom settings (branding, area map places, and locked fields)
Example: If you enter the Wi-Fi name and password in the relevant field, an info box will appear in the guide containing this information.
Best for:
Centralizing all essential details about a specific accommodation in one place.
Where to find it:
You can view and manage your Property Guides through the Properties page.
📲 View an example here.
3. Personalized Guide
What it is:
A fully personalized guide automatically generated based on each guest’s booking details and profile (e.g., travel purpose, travel dates). It delivers a tailored experience from check-in to check-out, designed to meet the specific needs and preferences of every guest.
What it can include:
All content from the Guest Guide and Property Guide (area map, services, guest requests, property details, check-in instructions, etc.)
Personalized welcome message with the guest’s name
Booking-specific details such as check-in and check-out time
Tailored recommendations for services, based on the guest profile
Best for:
Offering a high-touch, tailored experience that feels uniquely crafted for each guest.
Where to find it:
Each guest personalized guide is linked to a booking and can be found through the Bookings page.
📲 View an example here.
Which Guide Should I Share With Guests?
It depends on how personalized and detailed you want the guest experience to be:
Generic Guide – Use for general information and services.
Property Guide – Use to share essential property-specific details and instructions.
Personalized Guide – Use to deliver a tailored, curated experience based on guest preferences and booking data.
💡 Tip: You don’t have to choose just one guide—you can combine them throughout the guest journey for a seamless experience.
For example, you can start by sharing the Guest Guide or Property Guide in your first message to provide general or property-specific information. Then, once the guest completes their online check-in, Tourmie can automatically direct them to their Personalized Guide, offering tailored content based on their booking and preferences.
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