This feature is available for the following products:
When your players use any of the functions listed below, automated emails are generated.
Master Roster Registration (Golf Genius TM Association Only)
Membership Programs (Golf Genius TM Association Only)
Event and League Registration (Golf Genius TM Club Premium Only)
Round Results (Golf Genius TM Association Only)
Invoicing Players with Stripe (Golf Genius TM Club Premium Only)
Lottery Management (Golf Genius TM Club Premium and Association Only)
By default, these automated emails include a default message to your players. With our Email Configuration Feature, you can take control of these automated emails by making the following actions:
Turn the email notifications ON or OFF
Select the Communication Officer (Reply-to recipient)
Bcc other managers
Edit the body and subject of the emails
In this article, we will discuss how to use the Email Configuration feature.
How to Configure Emails:
You can configure emails for all of your future events/leagues by going to Customer Center > Customer Settings > Email Configuration.
You can also configure emails for a specific event/league by going to the league/event then Golfers > Email Configuration.
When accessing the Email Configuration page (either in the Customer Center or in an event/league), the automated emails will be separated into different categories. By clicking on a category, you can view all automated emails related to that category (as shown below).
You can disable or enable these automated emails to your players by toggling the ON/OFF switch. To edit an automated email, select "Edit" and you will be directed to the editing page (as shown below).
The following options will be available:
Customize Event/League Email: This option is only available when customizing an email within an event or league. When enabled, you can override the email template in the Customer Center with a version to be used specifically for the event/league. When disabled, the automated email designed in the Customer Center will be used.
Email Notification: Turn the automated email ON or OFF.
"Reply To": The Manager set to be the "Reply To" will receive any replies from the players (as shown below).
By default, this will be the Communication Officer. However, this can also be set to another Customer Manager.
Bcc one or more Managers: All automated emails to players can also be sent to other managers. This allows the selected Manager(s) to monitor all automated emails being sent to their players. You can add one or more Managers by clicking the "+" button.
Subject: You can change the subject of the email by changing the text or adding/removing dynamic fields available to the right of the subject.
Body: Using the text editor, you can edit the body of the email. You can also add/remove dynamic fields available to the right of the body.
Send email notification when team captain acts on behalf of the golfer (Event/League Registration Only): In cases where a player is registering a team for an event, selecting this option will ensure the other players (and not just the registrant) will receive a confirmation email.
Send email notification when the manager acts on behalf of the golfer: In some cases, a Manager may take action for the player. For instance, a player may call the Manager and register for an event over the phone. This would require the Manager to complete the registration. When this option is selected, players will receive an email confirmation when the Manager takes the action to register.
Send email notification when the member (host) acts on behalf of the golfer (Round Signups Only): When selected, guests registered by members for a round will also receive an automated email confirming that they are signed up for the round.
Customize the email notification when the team captain/manager acts on behalf of the golfer: If one of the previous three options is selected, you can further customize the automated email for cases where the Manager/Team Captain/Member takes the action to register. When selected, a new text editor will expand where you can set the automated email for this scenario.
Below is an example where a player receives an automated email that a certain Manager/Team Captain has completed their registration for an event.
While customizing the automated email, you can also view a preview of the email below. After making changes, click "Refresh Preview" to view the updated changes.
Once you are satisfied with the changes, click "Save" and all future automated emails will reflect the updated template.
Resetting your Templates:
If you'd like to reset all of your templates (wipe out all of your changes and customizations) to the default settings, go to Customer Center > Customer Settings > Email Configuration and select "Reset Templates" (as shown below).
After selecting this action, all of your email templates will be reset to the original "factory settings". However, custom emails created at the event or league level will not be affected.