Note: You don't have to follow this article to set the carrier If you have no idea about the carrier. Just leave your carrier list blank for the meantime.
Our system will match the orders to the carrier based on the tracking number's format when you fulfilled the orders. Once you see which carriers are used, then you can enable the carrier at that time.
After tracking numbers have been added to your store and synced to Track123, you may find that some of your orders always stay in pending status or are not updated. That's because the orders are matched to the incorrect carriers. To fix this issue, please follow the steps below to set the carrier and fix pending orders.
Add the carriers you use
Track123 > Orders > Carrier matching
Click on Choose carrier to add/remove carriers.
Make sure to only add the carriers that you use. This is to avoid having the order be matched to a different carrier that has the same format as the right one.
If you use Dser or Aliexpress to fulfill your product, please only enable Cainiao to the Active list and select "Only detect frequently used carriers"
3. Then click on Apply to Pending Orders, and allow the system to sync the orders to the right carriers.
After a minute or two, the matching system will match your pending orders to the carriers again.
After the orders match the correct carriers, the app will get the shipping information from the right carrier's website, and the orders' status will start to update. Please wait for several minutes for the system to fully sync new updates from the carrier's site.
Detect frequently used carriers
If you are not sure if you have added all the carriers you work with, then please turn this off to make sure that the system will still detect other carriers when needed.
But if you're already sure, please keep it enabled. :)
If there still are pending orders which should be in transit or delivered status, please feel free to contact us.