Note: You don't have to follow this article to set the carrier If you have no idea about the carrier. Our system will match the orders to the carrier based on the tracking number's format when you fulfilled the orders. You can enable the carrier at that time.
After tracking numbers have been added to your store and synced to Track123. you may find some of your orders always stay in pending status/not updated in the app while they have been in transit or delivered. That's because the orders are matched to the incorrect carriers. please follow the steps to set the carrier and one click to fix pending orders.
Add the carriers you use
Track123 > Setting > Carrier matching
Make sure the carriers you work with. Click Add Carrier.
Repeat step 2 until you have added all the carriers you work with.
If you use Dser or Aliexpress to fulfill your product, please only enable Cainiao to the Active list and select Auto-detection.
Apply to pending orders
Click the Apply to pending orders button > Click Apply.
Then the matching system will match your pending orders to the carriers again.
After the orders match the correct carriers, the app will get the shipping information from the carrier's website, and the orders' status will start to update, please wait for several minutes.
Notes:
If you are unsure if you have enabled all the carriers you work with, please do not enable this option.
If there still are pending orders which should be in transit or delivered status, please feel free to contact us.