Welcome to Track123, we are so happy that you choose us.
On this page
How Track123 works?
When a customer places an order in your store.
Track123 will auto-sync the order.
The tracking number has been added to the order in Shopify.
Track123 will auto-sync the tracking number.
Our smart system will match the orders to the carrier based on the tracking number format. and get the tracking info from the carrier's website.
Then your customer can track the orde on the tracking page.
Initial setup guide
After you added Track123, follow the initial setup guide to start using the app. The initial setup guide features step-by-step tutorials for the main tasks you need to complete.
Step 1
Step 2
Step 3
If you are a dropshipping merchant, learn What is dropshipping mode?
Now you can start your journey!
Track123's Features
The following help you know each section of Track123
The main view on your orders and tracking performance.
Edit your tracking page.
View your orders' status & sync your old orders & Update the carrier
Integrate with other apps.
Ask any questions & request features
Fulfillment events & Thank you page & Dropshipping mode & Carrier matching
FAQ
I do dropshipping. How to integrate with dropshipping app I used.
Hi, you don't need to integrate the dropshipping app with Track123.
Once the tracking numbers have been added to orders in your Shopify.
Track123 will auto-sync the tracking numbers.
Our smart system will match the orders to the carrier based on the tracking number format. and get the tracking info from the carrier's website.
Then your customers can track the orders on the tracking page.
Do I need to add the tracking number to Track123?
You don't need to add the tracking number to the app, the app will auto-sync with the tracking number.
But the Tracking numbers need to be added to the order.
Why can't I track the orders on the tracking page?
Please note that the orders which have been synced to Track123 can be tracked on the tracking page.
If it did, please see the articles.
Why some orders are not synced to the app?
Please check if the product needs to be shipped.
If the order show like this, then the app won't sync this order to our app.
