What is Track123?
Track123 App provides a comprehensive and reliable tracking service for your business to increase customer retention and additional sales, saving your time from endless emails asking about the order status.
Track123 workflow
Step 1: Sync the orders from your Shopify.
When you install the app for the first, the app will sync orders of the last 14 days.
You could also sync the orders of the latest 60 days manually.
Note: You don't have to add the tracking numbers to the app. The app will sync the tracking number automatically.
Step 2: Match the orders and carriers automatically.
Our matching system will match the orders and correct carriers automatically based on the tracking number format.
Note: If our app doesn't support the carrier you work with, please don't hesitate to contact our support for adding the carrier.
Step 3: Get the shipping information from the carrier's website.
After detecting the carriers, Track123 will get the shipping information from the carrier's website. Then the orders from your store can be tracked on the tracking page.
Track123 updates the shipping information and the order status only when the carriers update that on the website. If the orders' status has not been updated for a long time on the tracking page, please feel free to contact us.
