When guests encounter issues during their stay, they can submit a request on Logit to report the problem. This allows the hotel to take prompt action, ensuring a better experience for the guest and helping maintain high service standards.
1. Create an Anonymous User
Before setting up a guest feedback survey, you must have an Anonymous User to allow your guests to access the feedback form as external users.
Anonymous User enables public access to certain functions, such as public forms.
2. Create a request on Logit
Create an incident/maintenance request form in the Form Library.
Turn the form into a request.
Make sure the Anonymous User is assigned the Monitor responsibility.
Complete the mandatory fields, switch on Enable Anonymous Submission (Public Access), and save.
Go to the top right-hand side and open QR Code/URL. Select the location and Public (Can be accessed by anyone) access mode.
Click Generate and select QR code. You can either print the QR code out or download the image.
When guests scan the QR code, they will be directed to the survey form.
Did you know...?
You can create a guest feedback survey to gather guest feedback in a similar way.
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