Overview
TrunkText only syncs folders that have been explicitly shared with the integration's unique email address in Box — no files are pulled in automatically, even after the connection is authorized.
Who Can Do This
✅ Business Admin — can set up and manage integrations across the business.
✅ Project Manager — can set up and manage the Box integration within their assigned projects.
Requirements
Administrator Access in Box
Chrome recommended
Integration setup
Navigate to Trunktext.com and sign in
Click the project name in the top-left corner and select the project you want to integrate
Select Integrations on your left navigation bar
Click + Add New Integration and select Box as the source system and continue
The next step will prompt you to create a new connection or, if you've connected Box before, reuse an existing one. Connections can be used across multiple projects, so we recommend using a general name rather than a project-specific one
If you're connecting to a Box instance that's been previously set up (e.g. just adding another integration to a different project), we recommend you re-use the existing connection
If you're connecting to a new Box instance (e.g. different enterprise ID) or you have no existing connections, follow the in-app guide
With that Client ID copied, sign in to your Box account as an administrator in another tab or window. Select Admin Console in the bottom left of the navigation menu and then Platform
Click the Add+ button in the top right corner, choose + Add existing app and paste the Client ID you copied from TrunkText. Click Next followed by Authorize in the subsequent step
After the application is authorized, the final step in Box is to obtain your enterprise ID to enter into TrunkText
Still in the Admin Console, select Account & Billing on the left and copy the value of the Enterprise ID to paste into TrunkText
With your Enterprise ID copied, return to the TrunkText application and click Next. Paste your Enterprise ID and select Next
The next window provides a unique email address for your integration. Copy or note that email down as it will be used to share folders in Box
Return to Box and navigate to the folder you want to pull into TrunkText.
Click Share in the top right and enter the email address you copied from TrunkText. Select Viewer permission and click Send.
⚠️ Repeat these steps for each folder you want to include. If you have a main project folder that contains multiple subfolders you want to pick and choose from to sync, simply share the main project folder with the email address and subfolder selection can be more granular within TrunkText
When finished sharing your desired folders, return to TrunkText and click Next. Select the folder you wish to sync and click Next to begin sync
No files will be pulled in until you select folders from the integration management page!
FAQs
How quickly will changes in Box be reflected in TrunkText?
You can typically expect to see events reflected in TrunkText within 20 minutes, but based on the volume of changes, the size of files, and other factors, it could take longer.
I no longer have the unique email address, how do I get it back?
Reach out to support@trunk.tools, and we can securely provide you with the email address again.
I didn't copy the Client ID, how do I get that value?
Reach out to support@trunk.tools, and we can securely provide you with the Client ID that you can use.
Who should I contact if the integration isn’t working?
Reach out to your Trunk Tools account team or contact support at support@trunk.tools