Our integration with Zendesk allows us to redirect the WhatsApp conversation to the hands of a human agent, when required.

We do this with a ticket system, so that if the end user chooses the option to communicate with an agent in the middle of the flow, a ticket is created in the native Zendesk inbox.

In this ticket, the information of the interaction that the end user has had with the bot is saved, so that the agent has all the traceability and the appropriate context to attend the case.

It is also possible to send proactive messages from the Truora platform and receive campaign responses directly in Zendesk, to know and segment users. Truora's native connection with Zendesk helps to optimize customer service and user retention processes.