Which product is it related to?
WhatsApp Customer Engagement.
What is the feature?
All the following features can be included in the construction of your customized flows, through our flow builder:
Start Conversations:
Inbound Message: the user starts the conversation sending a message to the bot, that activates an specific flow.
Outbound Message: the bot starts the conversation by sending a message to the user. Can be personalized (eg. Hi, {Jhon}!).
Custom Questions:
Open Question: allows the user to type in an answer.
Button Question: up to 3 buttons to define an answer (e.g. yes, no, maybe).
Option list Question: up to 10 options in a list to define an answer (e.g. 10 countries).
Include our Identity Validators in your flows:
Phone: OTP verification through SMS.
Email: OTP verification through email.
Document: ID document validation.
Face: Through selfie or video.
Reminder Message: a message to remind the user to continue the current conversation and try to recover drop offs. This message will be send while the session of the conversations is active.
Connect Agents: this feature allows to connect the user to a CRM - human agent that will process the request and return to the original conversation (e.g. Zendesk, Hubspot).
Variables: all messages can be personalized (e.g. Thanks, {Jhon}, your code is {Truora}).
What problem are we solving?
Creating digital onboarding flows takes a lot of time and tech resources.
Why is this useful?
With our Flow Builder, a non-code platform, our clients will be able to design, iterate and launch their onboarding flows via WhatsApp in a matter of minutes.
How to do it? How do I integrate?
Step 1: set up a Facebook Business Manager account.
Step 2: choose your WhatsApp number.
Mobile number.
Virtual Mobile Number (for this option, Truora will help you getting one line).
Step 3: create a WhatsApp Channel. Once you have step 1 and 2 ready, our team will help you set up your new WhatsApp channel.
Step 4: create a Truora Account.
Step 5: build your custom conversations based on your needs, through our Flow Builder.