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Managing a TryNow Program
Authorizations
What happens in the case of a failed authorization?
What happens in the case of a failed authorization?
Updated over a week ago

Overview

Our goal is to let shoppers experience your products firsthand while also ensuring a trustworthy shopping environment. Our checkout process involves validating a customer's credit card before an order is finalized. This ensures that if a customer decides to purchase the product after trying it, the transaction is effortless and smooth for both parties.

Cancellation & Notifications

After a customer places an order, the order is promptly created in Shopify. Our app then initiates an automated flow attempting to authorize using the card details provided by the customer. There are instances when an order gets created, but the shopper's card is declined shortly after. These events are visible in the Shopify Timeline, with the Message section typically displaying the reason for the failed authorization, such as insufficient funds on the card.

If we're unable to obtain a valid authorization for reasons like insufficient funds or potential fraud indicators, the order will be cancelled. As a result, the shopper will receive the standard "order cancelled" email from Shopify, just as they would for any other type of cancellation. This consistent treatment applies whether the order has only TryNow items or is a mixed-cart containing both buy and try items.

By maintaining this process, we ensure transparency and consistency for the shopper, while also safeguarding your team from shipping orders that may not be successfully finalized.

How is this different from regular "Buy Now" orders?

For standard "Buy Now" orders, shoppers experience a complete charge on their card at checkout. If there's any problem, like a declined card due to insufficient funds, they won't be able to proceed further with the order. This means you'll rarely, if ever, see a standard order with a failed authorization issue.

On the other hand, with TryNow orders, our system works a bit differently. Instead of immediately charging the shopper's card, we first place an authorization. Only later, if the customer decides to keep the product, do we process the actual charge. This distinction is why you might occasionally encounter failed authorizations with TryNow orders.

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