■ The short answer
Yes — once the Wednesday 23:59 SGT cutoff has passed, the order is locked, ingredient procurement begins, and we are unable to accept cancellations. Even if you cannot receive the delivery, the full weekly charge (S$211 for Family – 3 Days / S$149 for Small Home – 3 Days) will still apply.
■ Why the deadline can't be extended
Right after the Wednesday cutoff, our team begins placing orders with our ingredient suppliers based on confirmed orders. The Tuesday → Monday delivery week relies on this short procurement cycle so meals can be prepared as freshly as possible, which means we cannot accommodate cancellations after the deadline.
■ How to avoid this in the future
The easiest way to manage your subscription is by using the free Skip feature before the deadline:
- Log in to My Page (https://order-sg.tsuklio.com/login)
- Go to Deliveries
- Tap "Skip" on any week you don't want to receive
Skips are free with no limit, and reminder emails will be sent each week before the cutoff. You can also skip multiple weeks at once if you'll be away for a while.
■ If you genuinely can't receive a paid delivery
Please email us at contact.sg@antway.co.jp as soon as you know. While the charge cannot be reversed, we may be able to help by redirecting the delivery to a friend's address or adjusting the time slot within the same delivery day if procurement permits.