⚠️ You can import your listings from one of our partners to Turno via API Integration instead of using iCals, which grants even more features to your Turno account. You can read more about it in this article:
Currently, we support Airbnb, VRBO/HomeAway, TripAdvisor, Booking.com, Guesty for Hosts, Lodgify, and any iCal (Google, Apple/iCloud, Yahoo, etc) calendars.
Many property management systems/channel managers can also be synced this way, as long as they export a calendar in the iCal format. ✅
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🏡 Syncing your calendar with your property
To sync your calendar with a new property, click the “New Property” button on the Properties page on the website version of the platform and follow the steps while you enter a new property.
(You must be logged in to your host account for the buttons above to work.)
📑 Note: Turno reads everything on your calendar and creates cleaning projects off of them. Keep in mind that if there are other appointments in your calendar that are not bookings, they will have cleanings created for them as well. It's best to only use a calendar specifically made for bookings on that specific property.
To add a calendar to a previously registered property, go to your Properties page on the website version of the platform and click on the property name, or the three-dotted green button located on the right side of each property and then select the "Update Property" option:
This will take you to your Property Settings - here, you can control your property's information, such as editing/updating it or entering new details that weren't available when you were creating the property, and change settings related to the teammates that are enabled on it as well as its check-in/check-out options, etc.
There, you can select the "Calendars" tab to see your property's calendar information:
On this page, you can add more calendars to this property, see the calendars that you have already added to this property, and remove any of them by clicking on the bin icon next to an added calendar URL.
An iCal (.ics) is a universal file format for calendars, and it's supported by a large number of companies, products, and systems. If you want to sync your bookings from your reservation platform to Turno, the URL/file needs to be using this format. Other types/formats of calendars aren't supported.
👉 To add a calendar, make sure to select the correct reservation platform for the calendar you are adding by clicking on the option according to what platform you use, as displayed in the GIF below.
Then, paste the calendar URL that you got from the reservation platform and click on the "Add New Calendar" button to confirm the sync. ✅
📆 Exporting the Calendars (iCal) from supported platforms
If you don't know where to find your calendar (iCal) from your reservation platform, select the reservation platform, then click on the "Need help finding your calendar link?" option right below the "Calendar Link" field, where you enter the calendar URL, to see a tutorial on how to get your property's calendar on the selected platform.
When you click on the "Need help finding your calendar link?" option, a window will pop up showing you a step-by-step guide with visual aid on what you need to do and where to find the correct options to get your iCal.
Below is an example of selecting "HomeAway/VRBO" and clicking the help option.
External tutorials 🌐
You can also look for instructions on how to export calendars directly in the help center of your reservation platform or channel manager.
Here are some links to tutorials on how to do this from our supported platforms:
📑 Note: If you can't add your Google calendar using the steps above, you can try to sync your "Public Address in iCal Format" instead. In this situation, we recommend that you set your calendar from Google Calendar to "Public" on the "Access Permissions for events".
👉 We have a dedicated article from our Help Center on how to sync your Airbnb calendar with in-depth information.
If you want to check it out, you can click on the button below:
📑 Note: you can only export calendars from Airbnb on your desktop/laptop browser or mobile browser; this option isn't available on their iOS/Android apps.
❓ Frequently Asked Questions
"I have my unit/property listed on more than one reservation platform, so what if I want to sync more than one calendar to my property?"
If you use more than one reservation platform to list your property, you can add each calendar from the respective platform to the property on Turno, so you can add them all to the same property. Simply follow the usual steps to add a new calendar.
"I've created my property on Turno, but I want to update some information on a specific project that got created automatically through a booking. Can I do that?"
Keep in mind that many different settings can be adjusted permanently for all of your projects in your property's settings. However, if you'd like to edit an individual project, you can also do that. Click the button below to view a guide on how to edit individual projects:
"My calendar isn't syncing and it keeps giving me an error, what should I do?"
First, make sure that the calendar URL that you got from your reservation platform is an iCal format calendar. If it's not, our platform won't be able to read it as it's unsupported.
If the URL is an iCal, please message us via our support chat so we can help you out.
"I use a Property Management Software/Channel Manager, do I need to sync my bookings via iCal?"
If you use a Property Management Software supported by Turno's integration system, you won't need to get an iCal URL. You can connect directly to them in your Turno account.
To do this, select the "PMS/Channel Manager" option on the "Calendar" tab (when you're editing a property) to see a list of available integrations. If you find the one that you use, select it, and you'll see an option to connect your PMS/Channel Manager to Turno.
Alternatively, you can go to the Integrations page to check the list of PMS/Channel Managers available to connect with your account.
If you'd like to learn more, click the button below for a guide about Integrations.
"My reservation platform doesn't have iCals. How can I sync my bookings with Turno?"
We recommend that you get in touch with your reservation platform first and ask them if they can provide you with an iCal URL of all of your listings.
If they can't provide it, you can manually add projects to your schedule.
"I'm seeing double bookings on my Schedule, what's going on?"
This can happen if you have synced multiple calendars on your property. For example, adding both an iCal calendar from Airbnb and integrating it with Property Management Software. If both calendars contain the same bookings, our platform will read both calendars, import the bookings, and create projects for all of them.
In this scenario, we recommend that, after you have connected the integration with your account and checked that the bookings from your integration come up on your schedule, you then remove the other iCal calendar from your property. This way, you will avoid double bookings and projects on your schedule.
If you still see double bookings or projects on your Schedule, or you don't fit into the situation explained above, please reach out to our support team via the help chat. You can also shoot us an email at cs@turno.com describing your situation - we'll be happy to help! 🙂
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