Sorry to hear that you're facing issues with Lumanu. Please note that Lumanu is a third-party service not directly affiliated with Twirl operations.
Kindly review their Creators FAQ.
Can't find the answer you need? Please click the link below to e-mail Lumanu Support and automatically loop in Rachel from Twirl.
[template included at link above or copy and paste from below]
Lumanu Support Email Template
Lumanu Support Email Template
Subject: [YOUR ISSUE] - Twirl Creator
Email:
Hello,
I am writing to bring to your attention an issue I am currently facing related to a payment from Twirl Technologies Ltd.
[DESCRIBE YOUR ISSUE, e.g., unable to withdraw funds, account not active, funds not received within 7 days]. I would appreciate if you could look into this matter and advise on the best way to resolve it as soon as possible.
Thank you for your support!
Best,
Please reach out to creators@lumanu.com. In your email subject, include '[ISSUE] - Twirl Creator,' for example, "Issue withdrawing funds (Twirl Creator)." This typically increases visibility in their inbox. Also, you're welcome to loop rachel@usetwirl.com into the email thread.
If you've contacted Lumanu and haven't received a response within 3 working days, please use the chat box on the bottom right side of your screen to message us. We're here to assist you.