Lumanu is our trusted payment platform for UGC creators that allows creators to withdraw their funds without any added fees and in any currency. It makes your payouts safe and compliant.
To set it up for the first time:
1. If you haven't already, create an account on Lumanu under this link.
Please use the same email on Lumanu as the one you use for your Twirl account.
Set up your login information and verify/secure your account. Then proceed through a few onboarding questions Lumanu is asking for, such as:
The type of business you are - (this is likely freelancer or creator)
Whether you are an agent or not for your business
Profile photo
First and last names
Phone number
2. After this initial onboarding, you will enter your dashboard and see a "finish setup" button that must be completed before you can begin to withdraw your funds from Lumanu.
This setup will require:
General info
Your legal business name (if you are not a registered business, this is just your legal birth name)
Your business type:
either sole proprietor if you have not registered a business and don't have an EIN (a Unique Taxpayer Reference)
or the legal business type you have registered as with a government provided EIN (LLC, corporation, partnership, etc.)
Your business category
If you are required to pay tax in the USA or not (if you are based in the US, this will apply):
if yes, there are a few additional personal information steps to complete.
if no, Lumanu will ask you to complete a W8-BEN Form instead and send the completed form to creators@lumanu.com. Read this article for more support on completing this form or feel free to reach out.
What is a W8-BEN Form? If you’re a creator living outside the US, this form simply tells the US government that you’re not a US taxpayer, so you don’t get taxed twice on your earnings.
You will then be directed to provide the contact information for your business' primary contact.
Your business address
3. Next, for US-based creators, you will see a screen like this. Lumanu typically verifies within 24 hours.
Or for NON-USA creators, you can connect your PayPal account or bank (we recommend your local bank) after your form is accepted (typically within 24 hours), and your setup is complete!
For international creators (non US-based)
Read the Lumanu article for more information on international setup here
Want to read more about Lumanu in general? Here is their creator FAQ