Introduction
In this guide, we'll take a look at how to take control of the reviews your customers submit from your product pages or request emails.
Auto-publish reviews
To comply with new guidelines surrounding product review apps for e-commerce and commit to transparency in customer reviews, starting October 16th, 2023, all new reviews will be automatically published regardless of their rating.
If you come across any reviews containing profanity or hate speech in the content submitted by your customers, please go to the Reviews page and unpublish them from your product pages.
Manually unpublish reviews
In case you prefer to hide any review for valid reasons, such as content containing profanity or hate speech, you can choose to hide it from your product pages.
Go to Reviews
Search for the review you want to hide
Click Unpublish. The status will change after a few seconds.
📝 Note: Please make sure that you only unpublish reviews that do not meet the standards and cannot be showcased.
Reply to a review
Acknowledge the time and effort your customers took to provide feedback by posting a reply.
Go to Reviews
Find the product review you'd like to reply
Click Reply
Write your response in the text field
Check the option Make reply public to publish the response on your product page. Otherwise, your reviewer will only receive your reply via email
Click Send.
Edit the Review Reply email template
To make sure that your reviewers receive a notification with your reply, please enable the Review Reply email.
Go to Requests Queue > Emails
Find Review Reply and click Edit
Customize the template and save changes
Toggle the switch
ONto enable the notification.
💡 Find out more: Read more about all email notifications available on Enabling and Customizing Email Notifications.
Require explicit opt-in
This option guarantees that notifications are sent only to customers with a marketing status of subscribed in Shopify.
Go to Settings > Email
Scroll down to Require Explicit Opt-In
Toggle the switch
ONSave changes.
✨ Find more about this feature on Customizing Your Emails Settings.
Deleting reviews
To give you full control over your reviews, you can permanently remove content from your account if you come across reviews with profane or offensive language.
Go to Reviews
Find the product review you'd like to delete
Check the box at the left of the review
Click Delete
Confirm that you want to delete the review by clicking Continue.
📝 Important Note: Deleting a review cannot be undone once confirmed.
Performing actions on multiple reviews
Use the bulk actions to manage multiple reviews at the same time.
Check the box at the left of each review or check the option at the top of the page that says Showing X of Y reviews to select the entire page of reviews
Select the action from the menu that will appear under the search bar:
Publish
Unpublish
Delete.
Common questions
Can I edit the content of the reviews?
No. The reviews submitted by your customers are not editable.
Reach out to our live chat support if you have any questions, or share any ideas with us here!