Who this is for: People on your team who handle reports. If your title includes “moderator,” “admin,” or “trust & safety,” this one’s for you.
What it is: Your tidy inbox for all reported posts, comments, and messages—complete with context and one-click actions.
Getting in the door
Make sure your company has Moderation turned on in Settings → Features.
Your account needs Moderator access (ask your company admin if you’re not sure).
Where to find it: Settings → Moderation → Moderation Center.
A short story about “cases”
When people report the same piece of content, we bundle those reports into a single “case.” That way, you review once and make a decision once. Less whack-a-mole, more zen.
Statuses you’ll see:
Open: Needs attention.
Resolved: You’ve wrapped it up and everyone can get on with their day.
The case list (aka your queue)
Two tabs: Pending and Resolved. Start in Pending.
Columns you’ll care about:
Content Type: Post, comment, or message
Author: Who posted it (or “Content removed” if it’s gone)
Reports: How many times it was reported
First Reported: When the first report landed
Actions: Quick toggle to mark Resolved or set back to Pending
Click any row to open the full case.
Inside a case
Content preview: See the post/comment/message in context.
Reports: Grouped by reason (like spam or harassment) so patterns pop.
Action history: Who did what, and when. A simple timeline—no detective hat required.
Your tools
Resolve / Unresolve: Mark a case as done or bring it back if new info arrives.
Delete content: Removes the content for everyone. This is permanent. Use with care and, if prompted, leave a short note.
What the rest of the team might see
If a post or comment gets a lot of reports quickly, users may see a “heads up” banner with an option to “View anyway.” That’s a warning, not a verdict. Your decision in Moderation Center is what closes the loop.
Troubleshooting
I can’t see Moderation Center: Ask your admin to turn on Moderation in Features and give you Moderator access.
I can’t resolve a case: You may not have the right access, or the action failed. Try again or ping your admin.
I deleted something. Now what? The content is gone. Resolve the case when you’re satisfied.