Upon signing up, it’s essential for your talent to keep their social account(s) connected to ensure you receive the most up-to-date content and metrics in your Foam account. Here’s how you can check their connection status at a glance.
From your Foam account, click on the profile icon in the top-right corner and select Agency settings.
Navigate to the Talent tab.
Next, locate the "Status" and the "Platform Connection Status" columns.
Understanding the Status Columns
Status | What it Means | Platform Connection Status |
"Accepted" | The talent has accepted their invitation and registered an account on Foam. | Blue: the platform is connected (verified); Red: the connection has expired and needs to be reconnected; Grey: the platform was added manually by a manager and has not been connected by the creator. |
"Pending" | The talent has been invited but has not yet accepted their invitation or connected their social accounts. | Grey: the platform was added manually by the manager (unverified). |
"Not yet invited" | The talent has been manually added as unverified and has not yet been invited to connect their social account(s). | Grey: the platform was added manually by the manager (unverified). |
Any questions? Contact us via hello@foam.io or use the chatbot in the bottom right corner.