Integrate myne with me&u to deliver personalised promotions through the me&u ordering experience — based on real visit and spend behaviour. Offer unique promotions to each customer. Whether the customer has connected with your business via pos, check-in, ordering or online, myne builds an omni-channel customer profile which ties into me&u.
This integration is designed for hospitality venues using me&u’s QR ordering and pay-at-table flow (serve), where guests scan a QR code to view a digital menu, place orders, and pay from their phone
How it works:
1. Order & pay with me&u
Customers browse, order, and redeem offers directly in me&u, with any deals you’ve set up automatically applied before checkout.
2. Personalise offers with myne
myne analyses visits, spend, and products to automatically group customers and decide which promotions apply and which can be redeemed at checkout.
3. Follow up with me&u connect
myne keeps every customer profile and group in sync with me&u Connect, so you can effortlessly send timely, targeted SMS and email campaigns.
With myne + me&u, you can also:
Create promotions that show to specific customer groups (e.g. VIPs, regulars, lapsed customers)
Choose whether promotions are auto-applied (Deals) or manually selected (Offers)
Control advanced rules like stacking, time windows, date ranges, and redemption limits
Keep customer identity consistent across channels (POS, check-in, ordering), so customers don’t have to re-register
Setup
Enable in myne
To enable the integration between me&u and myne, contact myne at hello@myne.network to get started.
You’ll be given a unique Program ID to enter into your myne account.
Log into myne
From the left-hand menu, click Settings (cog) → Integrations
Find me&u and select View integration
Enter your Program ID into the me&u loyalty field
How to Create promotions
In myne, go to Settings (cog) → Promotions.
From here you can view existing promotions or click + New Promotion.
When building a promotion, you’ll configure two key areas:
Display (what the customer sees + who it shows to)
Rules (how the discount works + when it can apply)
Promotions can also display across your myne connection pages which re-direct customers into your me&u ordering experience. Learn more here.
Display
Display how a promo appears in your connection page and who will be able to see the promo based on eligibility.
Name & Description - Name of promo and a short description for your connection page
Eligibility - Select who can see your promotion vs who is eligible
Channel - for me&u please use 'App'
Image - Image that is shown in the connection page tile
Action URL - Please add the URL to your me&u table ordering experience here
CTA Text - What appears in your "Call to Action" button.
Learn more about how to setup basic promotions by reading our guide here.
Rules
Rules are where you can configure how the discount works and when it will apply. Ensure you setup rules which will sync directly to your me&u ordering experience.
Apply Automatically
Choose whether a discount applies automatically or needs to be chosen, me&u uses two key terms:
Deals = auto-applied promotions (they apply automatically when eligible)
Offers = manually selected promotions (the customer chooses to apply one)
Promotion Types
Promotion Types
Promotion types control how the discount is calculated. In myne you’ll typically see:
Order-level discount
Applies to the full order total (e.g. 10% off the whole order)Category discount
Applies to items in selected category/categories (e.g. 25% off Coffee Category)Multiple products discount
Discount applies when a customer buys a set number of products from a category (Buy 2 drinks get 10% off), typically applying to the most expensive eligible items.Buy X Get Y - Order
A “meal deal” style rule (e.g. buy 1 food item, get 25% off a drink)Buy X Get Y - Rolling
Over a period of time - Buy 9 Coffees, get 10th freeStreak Unlock
Reward regulars - Visit 3 times in each of 3 weeks to unlock a reward. Build regular visits
Advanced Settings
Allow Stacking with other Promotions
Stacking controls whether multiple promotions can apply to the same order.
Deals on deals (auto-applied promotions): stacking determines whether multiple auto-applied promotions can apply together.
Offers on offers (manually selected promotions): customers can only select one manual offer at a time. This helps avoid situations where a customer unintentionally replaces one offer with another, with no way to restore the original offer.
Manually applied offers will override auto-applied deals
Time Window
Use time windows to restrict a promotion to certain days or times (for example, weekdays only, or “Happy Hour” 4–6pm).
Redemption limit
Set how many times a customer can redeem a promotion over a defined period (for example, once per day, once per week, or all-time).
Redemptions are recorded when the customer completes checkout, and redemption limits can allow repeat usage depending on how you configure them.
Dates
Use Valid From and Valid Until to control the date range a promotion is available (for example, a two-week campaign).
How it works for customers
Customers are shared between myne and me&u
When the integration is enabled, customers created in myne are automatically made available in me&u so they don’t need to re-register.
Customers can also start in me&u
If a customer’s first touchpoint is me&u (for example, they scan a QR code and order), they can register via me&u and become a customer that myne can recognise. These customers sync to myne every 15 minutes.