Check-in FAQ's For Staff

It’s the quickest way for customers to connect with your brand and involves simple scanning a QR code. Once they 'Connect', it's easy to link them to their orders, and their payment card is linked automatically, so every future visit paid with that card is recognised as theirs.

Customers scan the QR code, fill out their name, email and mobile number on your branded page, and are instantly connected to your POS. From there, you can add that customer to the order once, and they will be remembered for as long as that card is active.

They see a branded landing page with:

In Lightspeed, open or start a sale, tap “Add Customer,” and select the person from the list of recent check-ins or search by name, email, or phone. Once added, their details attach to the order automatically.

Position them anywhere your customers will be before they order: at eye level near the POS, on tables or menus, at entrances, or on digital screens if available, ensuring customers see multiple opportunities to scan before paying (or after if not possible).

In myne, go to Settings → Brand to edit your logo, colours, and business details, then to Connection Flow to adjust your welcome message, reward offer, and customer email invitation. Check out this article for more info.

It's up to your brand's voice and language, but for example, you can tell them it's the simplest way for them to connect with your brand, unlocking automatic loyalty without the need for cards or codes.

For customers, once they have checked in, they won't need to again. They can see their past orders and rewards in their Customer Account, where they can also update details, remove payment methods, and add multiple cards.