1. Credit Expiration & Rollover
The lifespan of your credits depends on your subscription status and the type of payment made.
Free Trial Credits
The credits added to your account when you sign up follow their own, shorter rule:
Expiration: trial credits expire 30 days after sign-up, not 60.
Rollover: if you subscribe to a monthly plan or buy a credit bundle while your trial credits are still active, the unused trial credits roll over into your balance and follow the rules for that purchase from then on.
If the 30 days pass first, the credits expire and cannot be restored by subscribing afterwards.
For what trial credits cover, see Starting your Twain Trial.
Active Monthly Subscriptions
As long as you have an active recurring subscription, unused credits roll over for one (1) additional billing cycle. This gives each credit a maximum lifespan of 60 days from the date it was issued.
One-Time Credit Purchases
If you make a one-time payment for a specific credit bundle (without an active recurring subscription):
Expiration: These credits follow a fixed lifespan and will expire strictly 60 days after the date of purchase.
No Rollover: Since there is no subsequent billing cycle to "roll into," these credits must be used within that 60-day window.
After Cancelling Your Subscription
If you cancel your subscription or a recurring payment fails:
Your account will retain any remaining credits for a limited time.
All remaining credits will expire 35 days after your last successful payment. To avoid losing these credits, we recommend using them before this period ends.
Expired Credits
Once credits expire, whether from a cancelled subscription, a one-time purchase, or an unused trial, they are permanently removed from your account balance and cannot be recovered or refunded.
đĄ Tip: To get the most value from your credits, plan usage before they expire or contact support for advice.
2. Maximum Credit Balance (The 3x Cap)
The Subscription Ceiling
To keep account balances manageable, we apply a Subscription Ceiling. Your account cannot accrue new monthly subscription credits if your balance is already three times (3x) your monthly plan allowance.
Note: Because subscription credits expire after 60 days, most users will never hit this limit through normal usage.
How it Works at Renewal
On your billing date, the system checks your balance:
Under the Cap: Your new monthly credits are added as usual.
Over the Cap: If your balance is already at or above the 3x limit (usually due to a plan downgrade or a large top-up), no new subscription credits will be issued for that month.
Special Case: Plan Downgrades
If you move from a higher-tier plan to a lower-tier plan, your total credit balance will be adjusted (trimmed) to 3x the limit of your new plan at the start of the next billing cycle. This ensures your balance stays proportionate to your current subscription level.
Scenario | Monthly Plan | Balance at Billing | Credits Added? | Final Balance |
Regular Usage | 1,000 credits | 1,400 | Yes | 2,400 |
Near Cap | 1,000 credits | 2,400 | Partial | 3,000 (Max Cap) |
Over Cap | 1,000 credits | 3,100 | No | 3,000 (Trimmed) |
3. Policy Summary Table
| Free Trial Credits | Monthly Subscription (Active) | Monthly Subscription (Cancelled) | One-Time "Top-Up" Bundles |
Lifespan Credits | 30 Days from sign-up | 60 Days (2 billing cycles) | 35 Days from last payment | 60 Days from purchase |
Rollover Credits | Yes, if you subscribe or buy credits before they expire. | Yes, for one (1) additional cycle. | No. | No. |
Max Cap (3x) | Exempt. | Applies. New credits stop if balance is >3x plan. | Applies. Trimmed upon downgrade/ cancel. | Exempt. You can always buy more. |
Usage Order | Shared Bucket (Standard) | Shared Bucket (Standard) | Use within 35-day window. | Shared Bucket (Standard) |
Renewal Action | Roll into your balance if you subscribe or buy before day 30. | Balance is checked for 3x Cap before adding new credits. | Credits are purged after 35 days of inactivity. | No action taken at renewal. |
4. Credits and Workspace Deletion
Credits are tied to your account, not to individual workspaces. Deleting a workspace does not remove or transfer credits â your balance should be unaffected.
If your credit balance looks off after deleting a workspace, reach out to support.
If your account is on an older plan and you are unsure which terms apply to you, reach out to support and we will confirm.