1. Credit Expiration & Rollover
The lifespan of your credits depends on your plan and the type of payment made. Your credits live in one shared balance; the rules below describe how that balance behaves.
Free Trial Credits
Expiration: trial credits expire 30 days after sign-up.
Rollover: if you subscribe to a plan or buy a credit pack while your trial credits are still active, the unused trial credits roll over into your balance and follow the rules of your plan from then on.
If the 30 days pass first, the credits expire and cannot be restored by subscribing afterwards.
Pro and Enterprise Subscriptions
As long as your subscription is active, unused credits roll over to the next billing cycle. At renewal, your total balance is capped at three times (3x) your monthly plan allowance (see section 2). One-time pack credits bought on Pro or Enterprise are valid for 60 days from purchase.
Starter Subscriptions
On the Starter plan there is no rollover, for any credits. Your entire remaining balance expires at your monthly renewal. This includes one-time pack credits bought during that month: on Starter, the 60-day pack validity does not apply.
đĄ Planning a bigger month on Starter? Buy top-up packs sized for what you will use before your renewal date, or upgrade to Pro, where unused credits roll over and packs keep their 60-day validity.
One-Time Top-Up Packs
Credit packs can be purchased with an active subscription on any plan. How long they last depends on your plan:
On Pro and Enterprise: pack credits expire 60 days after the date of purchase. Buying another pack extends your entire remaining balance to 60 days from that purchase.
On Starter: pack credits expire at your next monthly renewal, together with the rest of your balance.
After Cancelling Your Subscription
You keep access to paid features until your current billing cycle ends.
Remaining credits stay usable until five days after your paid period ends. After that they expire.
Expired Credits
Once credits expire, whether from a cancelled subscription, an expired pack, an unused trial, or a Starter month ending, they are permanently removed from your balance and cannot be recovered or refunded.
2. Maximum Credit Balance (The 3x Cap)
On Pro and Enterprise, your account cannot accrue new monthly subscription credits if your balance is already three times (3x) your monthly plan allowance.
How it works at renewal
Under the cap: your new monthly credits are added as usual.
Over the cap: if your balance is at or above the 3x limit (usually after a plan downgrade or a large top-up), new subscription credits are only added up to the cap.
Plan downgrades
If you move to a lower-tier Pro plan, your total credit balance is trimmed to 3x the limit of your new plan at the start of the next billing cycle. If you downgrade to Starter, rollover stops entirely: from your next renewal on, your remaining balance expires each month.
3. Credits and Workspace Deletion
Credits are tied to your account, not to individual workspaces. Deleting a workspace does not remove or transfer credits.
If your account is on an older plan and you are unsure which terms apply to you, reach out to support and we will confirm.