Q: After the sync between Condo Manager and Usewalter, not all my residents show up on the Usewalter platform.
A: When Usewalter syncs with Condo Managers resident list, it detects the email and phone number list one by one. This means that a resident that is sharing the same email or phone number as another, will not be created.
Example: John Doe and Jane Doe live together in unit 101. In Condo Manager, both have the same email (email@example.com). When doing the sync, Usewalter will scan all residents one by one.
In this case, John Doe will be created because before him, no one else had the same email. When arriving at Jane Doe - Usewalter will recognize that already another account has been created with the email and will simply not import the data for Jane Doe
Solution - Make sure that every resident have a unique email address!