Usewalter Manager - Web | Walter help center

FAQ

What tool/service is used to send a Usewalter News Memo?

Here is how Usewalter interacts with 3rd parties to send a news memo

Written by Simon Godin
Updated over a week ago

Notifications preferences

Control the how, when and what on your notifications.

Written by Thierry
Updated over a week ago

How to enter an Owner, Tenant or Family Member attribute

If you need to do manual changes to a certain resident, here is how you can successfully change their status

Written by Simon Godin
Updated over a week ago

What's the difference between Roles and Accounts

Here's a detailed explanation regarding managing company roles and accounts

Written by Simon Godin
Updated over a week ago

What is an invalid email

What to do when a resident has the tag (invalid email)

Written by Tristan Skoda
Updated over a week ago

How can I set up the Resident Configuration section

Settings > Building Information > Resident Configuration: here is how to interpret the different checkboxes

Written by Simon Godin
Updated over a week ago

How to find the FAQ

Here is how you can find the FAQ for Usewalter!

Written by Simon Godin
Updated over a week ago

How to Chat with Support

Here's how Usewalter can answer your questions directly on the Manager page

Written by Simon Godin
Updated over a week ago

Condo manager

Existing Clients (CM Local) - How to publish data on CM to be synced by Walter platform

Here is 2 ways you can make sure your new data in CM is ready to be synced in Walter

Written by Simon Godin
Updated over a week ago

Existing Clients (CM Local) - Adding a Project/Building/Syndicat

If you already have a Usewalter account and want to add a new project to your account, here is how you can do it!

Written by Simon Godin
Updated over a week ago

Condo Manager FAQ - The name of my resident in Walter isn't the same in Condo Manager.

How come the residents name in Walter is not the same as in Condo Manager.

Written by Simon Godin
Updated over a week ago

Existing Clients (CM Live and Local) - Deleting a Project/Building/Syndicat

If you already hava a UseWalter account and want to stop a project from synchronizing with your account, here is how you can do it!

Written by Simon Godin
Updated over a week ago

Condo Manager FAQ - How to input a Family member in Condo Manager (Usewalter Sync)

Written by Simon Godin
Updated over a week ago

Condo Manager FAQ - How to input a Tenant in Condo Manager (Usewalter Sync)

Here is how to input a resident in Condo Manager for him to become a Tenant in Usewalter

Written by Simon Godin
Updated over a week ago

Existing Clients (CM Live) - Adding a New Project/Building/Syndicat

If you already have a Usewalter account and want to add a new project to your account, here is how you can do it!

Written by Simon Godin
Updated over a week ago

Condo Manager FAQ - Why are some residents missing after the sync?

Here is a technical explanation of how Condo Manager and Usewalter exchange resident information

Written by Simon Godin
Updated over a week ago

Condo Manager FAQ - How to input an Owner in Condo Manager (Usewalter Sync)

Here is how to input a resident in Condo Manager for him to become an Owner in Usewalter

Written by Simon Godin
Updated over a week ago

New Client (Using CM Live) - How to Integrate with Condo Manager

Here's how you can get the most out of Condo Managers integration with Usewalter

Written by Simon Godin
Updated over a week ago

Condo Manager FAQ - How does the information transfer between CM and UseWalter?

How does Usewalter Sync with Condo Manager

Written by Simon Godin
Updated over a week ago

New Clients (Using CM Local) - How to Integrate with Condo Manager

In this article we will show you how to integrate Usewalter with Condo Manager.

Written by Tristan Skoda
Updated over a week ago

News section

How to schedule a publication

Here's a short video to show you how to schedule a publication.

Written by Tristan Skoda
Updated over a week ago

Publication statistics

Here is a short video to show you how to see delivery stats.

Written by Tristan Skoda
Updated over a week ago

How to Use the Proxy Feature

Below you will find instructions on how to use the proxy feature within Usewalter

Written by Tristan Skoda
Updated over a week ago

How to send your first memo

In this article, we will go through how to create and send your first memo to your residents.

Written by Thierry
Updated over a week ago

Residents section

How to Use the Resident Section

Here's a short three-minute video to show you what you can do with the Resident section.

Written by Tristan Skoda
Updated over a week ago

How to invite residents to Usewalter

Here's a quick two-minute video to show you how to invite resident to Usewalter.

Written by Tristan Skoda
Updated over a week ago

How to quickly find a resident

Learn how to quickly find a resident in all your project with only his/her name or email address.

Written by Thierry
Updated over a week ago

Virtual Assembly

Virtual Assembly - Using Zoom within Walter

Here's how you can use Zoom through Virtual Assemblies

Written by Simon Godin
Updated over a week ago

Virtual Assembly - Zoom Installation

Here's how you can connect Zoom to your Usewalter account

Written by Simon Godin
Updated over a week ago

Virtual Assembly - Uninstalling Zoom

Here's how you can uninstall Zoom

Written by Simon Godin
Updated over a week ago

How to launch a poll after a virtual assembly

Even if your virtual assembly is done, you can still launch a poll to your residents!

Written by Simon Godin
Updated over a week ago

Units Section

How to use the unit section

This is a short one minute video to show you what you can do with the unit section

Written by Tristan Skoda
Updated over a week ago

Task Section

How to Use the Task Section

Here's a short two-minute video to show you what you can do with the Tasks section.

Written by Tristan Skoda
Updated over a week ago

Chat Section

How to Use the Chat Feature

Here's a quick four-minute video to show you what you can do with the Chat feature.

Written by Tristan Skoda
Updated over a week ago

Groups Section

How to use the groups section

Here is the procedure to follow to create the group or groups you want

Written by Tristan Skoda
Updated over a week ago

Files Section

How to Use the Files Section

Here's a short two-minute video to show you what you can do with the Files section.

Written by Tristan Skoda
Updated over a week ago

How to upload files to a single Unit

Here is a short tutorial on how you can upload a file to a unit

Written by Simon Godin
Updated over a week ago

Marketplace Section

How to Use the Marketplace Section

The Marketplace section is a virtual billboard available for residents within a building.

Written by Tristan Skoda
Updated over a week ago

Rules Section

How to use the Rules section

Here's a short two-minute video to show you what you can do with the rules section.

Written by Tristan Skoda
Updated over a week ago

Amenities/Reservations Section

How to Use the Reservations and Amenities Section

This is a short one minute video to show you what you can do with the reservations and amenities section.

Written by Tristan Skoda
Updated over a week ago

Package Section

How to use the packages section

Here is how you can take advantage of the package section and secure your residents deliveries

Written by Simon Godin
Updated over a week ago

SLA

Usewalter SLA

Here's what you can expect when contacting Usewalter Support.

Written by Simon Godin
Updated over a week ago

Hopem

New Clients (Hopem) - How to Integrate

Here's how you can benefit from Hopem's integration with Usewalter

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Written by Emilie Turcry
Updated over a week ago

Hopem FAQ - How does the information transfer between Hopem and UseWalter?

How does Usewalter Sync with Hopem

E

Written by Emilie Turcry
Updated over a week ago