Locate request software updates coming in February 2026 include a change to the way ticket numbers are formatted.
The eleven-digit ticket number assigned to a locate request will remain the same throughout the lifespan of the job. A revision number immediately follows the ticket number, indicating the version of the ticket. All cancelations, relocates, and ticket edits that don’t affect the work location will result in an incremental increase to the three-digit revision number following the ticket number.
Example:
Original ticket | 20261212345-000 |
Edit to excavation method | 20261212345-001 |
Relocate | 20261212345-002 |
Edit to onsite contact | 20261212345-003 |
To edit the work location on a ticket (mapped work area and/or address fields), the user will need to cancel the ticket and resubmit the locate request under a new ticket number.
Users can search for the eleven-digit ticket number within their account and bring up the most recent version of the ticket, regardless of the revision number. Previous revisions can be tracked within the user’s ticket history.
Keeping the eleven-digit ticket number the same throughout the lifespan of the job allows for easier ticket tracking by all parties.