My Smart Card is damaged. Can I get a replacement?
We are sorry to hear that. V1CE Smart Cards do not come with a warranty, but you can order a replacement card from our website and reuse your existing digital profile.
How to order a replacement
Go to v1ce.co and order a new Smart Card
Choose your card material and colour
In the design portal, select your previous design so you do not need to start from scratch
When the new card arrives, activate it from your dashboard and link it to your existing profile
Your digital profile stays the same. Only the physical card changes.
Can I reuse my old design?
Yes. When you reach the design portal after placing your replacement order, you can select your previous design. This saves you from going through the full design process again.
What about the old card?
Once you activate your new card and link it to your profile, the old card will no longer work (if it was still functional). You do not need to do anything to deactivate it — just activate the new one.
Common types of damage
• QR code worn off: The QR code can wear over time, especially on heavily used cards. The NFC chip inside may still work. Try tapping the card on a phone to check. • Cracked bamboo card: Bamboo cards are made from real wood and can crack with temperature changes or bending. See our article on bamboo card care. • Delaminating PVC card: If layers are peeling, the card needs replacing. • Bent metal card: Metal cards are very durable, but if damaged, order a replacement.
Tips for keeping your card in good condition
• Keep your card in a wallet or card holder when not in use • Avoid excessive bending or pressure • Keep bamboo cards away from extreme heat and moisture • Metal cards are the most durable option if longevity is important to you
Still need help? Start a chat with our team and we'll sort it out.