This article is operational—for trade policies and programme rules, use your existing B2B / Trade Program help articles and account settings.
1. How you recognise a B2B order
A B2B badge appears next to the order header when the order tags include B2B (same rule the list view uses).
Company fields (name, tax identifiers) may be present on the order payload—use them exactly as shown.
2. Tax ID on the shipping label
For unfulfilled B2B orders where a company Tax ID is known, an amber alert appears at the top of the order:
B2B Order: include the customer’s Tax ID on the shipping label for customs.
Operational checklist
Copy the Tax ID from the alert / order metadata verbatim (no typos).
Place it where your carrier and destination customs expect (invoice, CN22/23, commercial invoice, or label notes—follow carrier guidance).
If the ID is missing but you believe the order is B2B, stop and ask the team in the Vendor Dashboard chat before shipping—wrong customs paperwork can delay clearance.
3. Differences vs typical B2C display
Area | B2C (typical) | B2B (extra / different) |
Header badges | Standard payment/fulfilment | + B2B |
Customs / invoice | Standard flow | Tax ID reminder when applicable |
Discounts / pricing | Often code-based retail discounts | Trade pricing may follow B2B catalogue rules—line math can differ; trust the printed totals on the order |
The vendor order detail layout (items, tracking, integrated shipping block, invoices) is the same components as B2C; the differences are labels, alerts, and commercial data, not a separate app.
4. Invoices and records
Your Invoices list can show a B2B badge on some documents—issue customer invoices exactly as required for business buyers in your jurisdiction. For programme enrolment and tax treatment, see Account → B2B Trade Program and related help.
5. Need help?
Open Vendor Dashboard chat — in your first message, write B2B order #…; attach the alert screenshot if the Tax ID looks wrong or missing.