Before you start
Check that:
Product: each item you ship has dimensions and weight on the product page. Otherwise a “Missing information” message links you to Edit product.
Ship-from address: your shipping address / brand info is complete. Otherwise you’ll see links such as Edit shipping address or Brand settings.
Steps in the dashboard
Open the order.
In the Arta area, start quotes (Get shipping quotes or equivalent depending on order status).
If several unshipped lines exist, you can pick which lines go in the same shipment.
Choose how packing works:
Let the carrier handle packing, or
I already packed everything in one box (outer dimensions required; see dedicated article).
Check Fragile if needed (see “Fragile” article).
Submit the request: you’ll get options grouped by type (Self Ship, Parcel, Select, Premium), with amounts and indicative timelines.
Transit insurance
On the quotes screen, Include transit insurance toggles transit coverage on or off. If you change it, quotes may recalculate.
Refresh quotes
Use Refresh quotes when the UI suggests it (stale quotes, product dimensions changed, or quotes older than 30 days flagged as possibly outdated).
Summary
Without correct product weight/dimensions and a complete seller address, quotes won’t calculate reliably — fix those first.