While a return is open
If a piece is under an active return or claim, the payout for that order is put on hold until the case is settled. This avoids paying out an amount that may need to be reversed a day later.
The hold is per order, not your whole account.
Once the case is resolved or declined, the hold is lifted.
When the return is resolved
Refund to the collector → the corresponding amount is reversed on your side, documented by a credit note (see Credit notes).
Store credit (the collector keeps a balance with The Oblist) → this is often absorbed by The Oblist, so your payout for the piece isn't necessarily reversed.
Exchange / repair → handled case by case; your payout follows the outcome.
Declined / contested in your favour → the hold is lifted and you're paid normally.
If you'd already been paid
Sometimes a payout has already gone out before a refund happens. In that case we can't freeze it, so the amount is recovered via a credit note instead — nothing for you to do; it's reconciled in your accounting.
Shipping & fees
For change-of-mind returns, the collector pays the return shipping (it's deducted from their refund), not you.
For fault-based returns, return shipping is not charged to the collector.
Good to know
A separate penalty can be recorded on rare cases (e.g. a confirmed fault on a delivery commitment). That's distinct from refunds and is always explained to you — see your Payments section.
Where to find it
Payout status and amounts live in Payments / Invoices; the linked return is in After-sales.