For some Self Ship offers, the label may appear a few minutes after confirmation.
If the label is not visible
1. Open the relevant order in your Vendor Dashboard.
2. Check the current shipment or booking status.
3. Refresh the order and check the label area again.
4. Verify whether an exception, such as missing customs information, is blocking issuance.
If you arranged shipping with your own carrier outside The Oblist’s integrated service, no integrated label will be generated. Add your carrier and tracking information directly to the order instead.
If the booking is confirmed but the label remains unavailable, provide:
- The Oblist order number
- The shipment shortcode, if visible
- A screenshot of the shipment status
Customer Support can then verify the shipment with Logistics. If you are already speaking with us in chat, send those details in the current conversation—do not open a duplicate request.
Do not create a second shipment or booking while the first one is being checked.