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Uploading & Emailing Invoices into
Uploading & Emailing Invoices into

Ingest Supported File Types into

Caryn Englishbee avatar
Written by Caryn Englishbee
Updated over a week ago

For accountants, there are multiple methods to ingest invoices into, whether scanning via the mobile app, direct uploads, or emailing documents into your companies unique email address. We'll walk you through the web browser methods below.

Ingestion Steps:

  1. Log in and navigate to the Invoices tab.

  2. Click the Action Button - the green button in the bottom-left of the app.

  3. Click the Upload button to access the Upload menu.

Direct File Upload (Method #1)

  1. Drag and drop files directly onto the Upload menu.


  2. Click Browse in order to select file(s) from your computer.

  • You will see a check mark when a file has been uploaded successfully.

  • Click Cancel (the red X) to close the menu.

Your page will automatically update with the freshly ingested invoices, if they match your View criteria.

Invoices manually uploaded will be given processing priority over email, we know you probably want to process the invoices ASAP!

Email Ingestion (Method #2)

Each company has a unique email address to receive files.

  1. Click the name to open a prefilled email in your default email application and attach the files to it.


  2. Click the icon to the right of the email address to copy it to your clipboard.

Filtering out Logos/Email Signatures:

To prevent clutter in, for jpg or png in an email, they will be automatically deleted by if they meet these criteria:

  • The image has:

    • Width x height < 1,000 pixels and less than 300 characters

    • Height < 600 pixels and less than 300 characters

  • If the image has less than 150 characters

Total file size limit per email: 35 MB. If an email has more than 35 MB of attachments, the email will not be processed.

Supported File Types: βœ…

  1. PDF

  2. Image files (PNG, JPEG, etc). Image files have to meet a certain size. Very small image items are assumed to be logos and are not ingested into Vic.

  3. Doc, Docx (Word family)

Not Supported File Types (not exhaustive): ❌

  • Excel or other spreadsheets

  • Html emails (invoice is typed text in the email body)

  • Very small image files (assumed to be logos)

  • Rich text such as .rtf

  • Text-only such as .txt

  • Very large files

Unsupported file types, as well as any others that cause an error, will appear in the Attachments tab of If there are new errored documents, you'll see the number of errored files as a bubble on the Attachments tab. Each attachment will count towards this number for 24 hours, although the attachment stays accessible indefinitely until removed.

The cleaner a document is, the swifter and better the AI can process it. Electronic or machine-readable PDFs are preferred.

Grainy, misaligned invoices or photos of receipts may result in long upload times or potentially processing issues.

Very Large or Dense Files

Very large files are generally around 100 pages. Smaller page counts can also fail uploading, especially if they are data-rich pages like utility or telecom bills or high-resolution photos. In these instances, as few as 15 pages may fail upload.

If this happens, we recommend removing unnecessary pages and uploading just the necessary invoice pages. Attach supporting documentation directly as needed in the ERP.

Video: Invoice Ingestion

Watch the video below to learn how to get invoices into

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