Vic.ai supports a number of integrations. These integrations can have custom error messaging, below are some common errors seen by Vic.ai. We have organized by connected systems/ERPs. If you have any specific questions on the posting error seen on your invoice, please do not hesitate to contact support via the chat bubble or support@vic.ai.
Netsuite Posting Errors
Posting Failed: You cannot add an item and purchase order combination that does not exist to a Vendor Bill.
Steps for remediation:
Confirm the Invoice and Purchase Order Vendors are the same
Confirm the Vendor and dimensions (GL Code, Location, etc.) are associated properly in Netsuite
Oracle Posting Errors
Posting Failed: Error: "the invoice item #0 is invalid (GL_ACCT_COMB_DIS_ACCT - You entered an account combination that's disabled. You must enter a different account combination.)"
Steps for remediation:
Check the invoice dimension values and rules for the selected Vendor, this error typically occurs when an input does not align with business rules. Typically the error is on the Expense items of an invoice.
Posting Failed: Error: the invoice item #0 is invalid (GL_CVR_VIOLATION_REP_VIO_CVRS (GL_CVR_1011001_300000015882900) - Cross-Validation Rules: MT CVR 09 Accounts will have access to product code from 000001 to 999999, cannot have product code 000000 (GL-1656030365))
Steps for remediation:
This appears typically when a dimension is blank. Check on the items tab for any blank dimensions. In this example, the Product code was missing.
