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Haven’t Received Your Booking Confirmation?

After your reservation is confirmed, Vidle Housing will send a booking confirmation email with your reservation details. If you haven't received your confirmation, don't worry—there are a few things you can check first.

Is Your Reservation Confirmed?

If you submitted a Reservation Request, your booking is not confirmed until the host approves your request and your payment has been successfully processed.

To check the status of your reservation:

  1. Sign in to your Vidle Housing account.

  2. Go to My Trips.

  3. Select your reservation.

Your reservation status will show whether it is:

  • Pending – The host is still reviewing your request.

  • Confirmed – Your booking has been approved and your confirmation email has been sent.

  • Declined – The host was unable to accept your reservation.

Check Your Email

If your reservation shows as Confirmed, but you haven't received an email:

  • Check your Spam or Junk folder.

  • Check your Promotions tab (if you use Gmail).

  • Search your inbox for "Vidle Housing."

  • Confirm you're checking the same email address you used to make the reservation.

Still Can't Find It?

If you still can't locate your confirmation email, our Customer Experience team is happy to help.

To help us locate your reservation, please have the following information available:

  • The email address used to make the reservation.

  • Your check-in date.

  • The property name or destination city.

We'll verify your reservation and resend your confirmation if needed.

Need Help?

If you're unable to locate your reservation or have questions about your booking status, contact our Customer Experience team through live chat or the Help Center. We're available 24/7 to assist you.

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