My Reservation Is Still Pending
If your reservation is still Pending and hasn't been approved by the host, you can cancel your reservation request directly from your account.
To cancel a pending reservation:
Sign in to your Vidle Housing account.
Go to Dashboard.
Select My Trips.
Open the reservation.
Click Cancel Reservation.
You can then submit a new reservation for the correct property or dates.
My Reservation Is Already Confirmed
If your reservation has already been confirmed, contact our Customer Experience team as soon as possible.
We'll review your reservation and explain the options available based on your booking and the property's cancellation policy.
Common Booking Mistakes
This article applies if you:
Booked the wrong property.
Selected the wrong check-in or check-out dates.
Accidentally booked the same reservation twice.
Realized your travel plans have changed shortly after booking.
The sooner you contact us, the more options may be available.
If you're unsure what to do next, contact our Customer Experience team through live chat or the Help Center. We're available 24/7 to help review your reservation and guide you through the next steps.
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