If you’re a host and need to cancel a reservation due to an emergency, we’re here to support you. Please contact Vidle Support as soon as possible with:
The nature of the emergency
The reservation ID
Any documentation available (optional, but helpful for review)
If your situation qualifies under our Extenuating Circumstances Policy, penalties may be waived, and the guest will receive a full refund. We aim to handle these situations with empathy and speed.
We understand emergencies are stressful — let us know how we can assist you best. CustomerSupport@VidleHousing.com