Step 1: Contact Emergency Services
If you're in immediate danger or experiencing a medical emergency, call 911 or your local emergency services immediately.
Examples include:
Fire or smoke
Gas leaks
Medical emergencies
Flooding
Criminal activity
Any situation requiring immediate emergency assistance
If local authorities issue an evacuation order, follow their instructions immediately.
Step 2: Get to a Safe Location
Leave the property if it's unsafe to remain there. Follow any instructions provided by emergency responders or local officials and do not re-enter the property until it has been declared safe.
Step 3: Notify Your Host
Once you're safe, contact your host to let them know how the emergency has affected your stay.
Your host may be able to provide updates about the property, building access, or any temporary restrictions.
Step 4: Contact Vidle Housing
If the emergency impacts your reservation or you're unsure what to do next, contact our Customer Experience team.
We'll review your situation, communicate with your host when appropriate, and help determine the best available next steps.
Severe Weather & Natural Disasters
If your stay is affected by events such as:
Wildfires
Hurricanes
Tornadoes
Flooding
Winter storms
Earthquakes
Other natural disasters
follow all guidance from local emergency officials and prioritize your safety. If your reservation is impacted, contact Vidle Housing as soon as you're able.
Our Customer Experience team is available 24/7 through live chat and the Help Center. If you're ever in immediate danger, always contact 911 or your local emergency services first.
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