General Network Compatibility
In most cases, VMC works without requiring changes to your office network (Wi-Fi, email, firewall, VPN, etc.). However, some adjustments may be necessary if you experience any of the following issues:
Delayed or missing email notifications
Push to kiosk not working
Printer and iPad connection issues over Wi-Fi
Slow or unresponsive VMC website/app
Whitelist These Domains
To ensure seamless operation, whitelist the following domains:
webapi.signinpoint.comapp.signinpoint.com*.signinpoint.com*.amazonaws.com*.signin.systems
PubNub (Push Service)
For push notifications, ensure access to:
*.pubnub.com*.pndsn.com*.pubnub.net*.pubnub.io
More details: PubNub Support
SendGrid (Email Delivery)
No changes required.
Twilio (SMS Services)
No changes required.
Brother Printers (Various Models)
For proper printer functionality with VMC, allow:
Network Scanning: UDP 54925 (Internal/External)
Network PC-Fax Receiving: UDP 54926 (Internal/External)
Network Printing & Remote Setup: UDP 137 and UDP 161 (Internal/External)
More details: Brother Support
Firewall Settings
Ensure access to the following:
webapi.signinpoint.comapp.signinpoint.com
TLS Security Requirements
Your network must support TLS v1.3 for proper system and iPad kiosk functionality. TLS v1.2 is no longer supported.
For further assistance, consult your IT or network administrator.