✅ We suggest using the Brother QL-820NWB for the best performance.
✅ Ensure you are using the Brother DK-11202 labels.
✅ For instructions on connecting your Brother printer to your office WiFi, please refer to your hardware setup guides.
Before You Begin
Apple iPads require permission to discover devices on the network (WiFi or Bluetooth).
When prompted, tap "Allow Always" to enable printer discovery.
Steps to Connect the Printer
1️⃣ Disable Template Mode
On the printer, press [Menu] → Navigate to Template Settings → Template Mode: Off.
Use the [▲] and [▼] buttons to select, then press [OK].
2️⃣ Open the VMC App & Log In
Launch the VMC iPad App.
Log in using your administrator username and password.
3️⃣ Select the Printer
Navigate to "Settings" > "Printer" under "NETWORK PRINTER (WiFi & Ethernet)".
4️⃣ Search for Available Printers
The iPad will scan the network for available printers.
This may take a few moments—please wait.
5️⃣ Select Your Printer
A list of detected printers will appear.
Tap on the printer you wish to connect to.
If the printer is not found:
Retry the search or use Manual Setup.
For Manual Setup, enter the printer's IP address and select the printer model.
6️⃣ Confirm Connection
The selected printer will appear at the top of the Printer settings.
The printer’s network IP address will be displayed below it.
7️⃣ Run a Print Test
Send a test print from the VMC dashboard to confirm the connection.
If successful, the print job will go from the dashboard → iPad → printer.
8️⃣ Complete a Test Sign-In
If badge printing is enabled in your Kiosk Design settings, the printer will automatically print visitor badges when guests sign in.
Perform a test sign-in to verify that badge printing works as expected.
Troubleshooting & Additional Notes
Badge printing must be enabled in the VMC dashboard for sign-in printing to work.
Refer to the help article on how to enable badge printing for visitor check-ins.