We’ve launched our new website! 🎉
As previously communicated, we’ve officially launched our new website at https://vitable.com.au, and your upgraded account is now ready to sign in. We’re looking forward to the next steps with you as we continue building a better experience!
To continue managing your subscription and accessing your details, you’ll first need to activate your account on the new platform. It only takes a minute:
🔐 How to activate your account
Didn’t receive the link? No problem - you can resend the activation email via our login page, and you will be prompted to add your email and set up a password. |
✨What’s new
You’ll continue to receive all your usual order updates, and there will be no changes to your account information, existing subscription or recurring deliveries. You’ll also continue to receive all your usual order updates. Please bear with us as we continue to develop and enhance your new account dashboard - it may feel a little bare at first, but this transition sets the stage for a smoother, more flexible experience. Here’s what’s already new:
A wider range of products, including our all-time best-sellers, available in bottle format
More choice with one-off purchases or flexible subscriptions (note: due to their custom-made nature, personalised sachets will continue to be solely available as a subscription)
Improved portal navigation to manage your subscription
Access to personalised offers, product bundles, and new launches (coming soon!)
A refreshed Vitable App experience and rewards program
To make the transition easy, we’ve put together answers to some common questions below. If you need further help, our friendly Customer Support team is always available at hello@vitable.com.au.
Account Information & Login
How do I log in to the new website?
You should have received an activation email from us on Wednesday, 20th August. You will need to follow the link, activate your account, and log in using your existing Vitable email address with a new password.
How do I activate my account?
Check your inbox for an email titled “Customer account activation” (don’t forget to check spam/junk if you can’t find it).
Click the activation link in the email.
Create a new password.
Sign in and explore your updated dashboard.
I didn’t receive the activation email - what should I do?
Please check your spam or junk folder. If you still can’t locate it, contact us at hello@vitable.com.au and we’ll resend the link, or you can also visit this link here: https://vitable.com.au/account/register
Do I need to create a new account?
No. Your details have already been transferred, but you will need to activate your account to sign in.
Will I need to reset or create a new password?
Yes. As part of the migration process, you’ll be prompted to create a new password when activating your account.
Will I still be able to access my account via the Vitable App?
Once migration is completed on Wednesday, 20th August, the current version of the app will no longer work. When you next open the app, you’ll be prompted to update to the new version. Once you have activated your account on the new website, you can use the same login details in the updated app.
Your Vitable Subscription
Will my recurring order be affected?
No. Your orders will continue on their usual schedule. Once you've activated your account, you will be able to sign in and make any necessary changes.
Can I pause or cancel my subscription?
Yes! If you have an active subscription, you can manage it easily through your new account. Once you've signed into your account, click on Manage this bundle and select Cancel Subscription. From here, you can choose to pause or cancel:
Pause: Choose to pause your subscription for 1, 2, or 3 months.
Cancel: If you’d like to cancel completely, simply select the Cancel Subscription option located just below the pause setting.
How do I manage my upcoming order?
Once your account is activated, simply log in to your account and click on My upcoming orders. You can select Edit to make any necessary changes or use the scheduling features, which include Send Now, Reschedule or Skip.
How do I edit my upcoming order?
To edit an upcoming order, simply log in to your account and click on Edit contents. From here you can remove products using the X or browse new products by clicking + Add items.
Will I still receive order confirmations and shipping updates?
Yes. All your usual confirmation, tracking, and payment reminder emails will continue as normal.
Will I receive my payment reminders?
Yes. If you have enabled your payment reminder, you will still receive this email. There will be no interruptions to your notification settings.
Can I still use my promo codes?
Yes, if a promo codes is attached to an upcoming order, it will be carried over to your new account. If you experience an issue, please reach out to our team at hello@vitable.com.au
The Vitable App
Will the Vitable App still work?
Once the transition is complete, the current version of the Vitable App will need to be updated. When you next open the app, you’ll be prompted to download the new version — or you can head straight to your App Store and search “Vitable” to update manually. This update is essential to continue managing your subscription, and it’s all part of the new and improved experience we’ve built for you.
After activating your account on the new website, you can use the same login details for the updated App. Your favourite features — including the Daily Vitamin Tracker and Reminders — are still there. However, as the Progress Tracker wasn’t meeting the standard we want to deliver, we’ve retired it for now while we work on a better version.
We’re also developing an exciting new rewards program, so stay tuned!
Will I keep my streak?
Yes! Your streak will carry over and remain visible in the updated app, once your account migration is complete.
We’re so excited to bring you this improved experience. Thank you for being part of the Vitable community.
If you need further help, our friendly Customer Support team is always available at hello@vitable.com.au.