Welcome to the New Vitable Website and App
Our new website and App are now live.
Check out the website: vitable.com.au
Your updated Vitable App can be downloaded in your preferred App store
We know change can bring questions, and we’re here to help. To make things easier, we’ve put together some common questions with all the answers and guidance you need in one place below.
If your question doesn’t feature in the list below, please contact our friendly Customer Support team at hello@vitable.com.au.
How do I get started?
To continue managing your account, subscription, and personal details:
Go to the login page here
Click Activate Account (under the sign-in button) and enter your details
You’ll receive an email with a link to activate and access your account
If you’ve already activated your account, simply sign in with your usual details here.
Account Information & Login
I didn’t receive the activation email – what should I do?
Make sure you’re using the correct email to activate your account. If you signed up with Afterpay or Apple Pay, it may be linked to a different email address.
Look in your spam or junk folder.
Still can’t find it? – Contact our friendly customer support team at hello@vitable.com.au, and we’ll locate your account and resend the activation link.
I have a subscription. Where can I access it?
Log in here or via the Vitable App.
Click on Manage Subscription
If you’ve cancelled your subscription, scroll down (on mobile or App) to Manage Subscriptions.
From there, you can reactivate any previous subscriptions.
Where can I find my order history?
Log in here or via the Vitable App.
Your recent orders will appear on your account home page.
See Order History or click View Older Orders to see previous purchases.
Personalised Daily Packs
Will my recurring order be affected after the migration?
No. Your recurring orders will continue as usual. You’ll still receive your vitamins on your regular schedule. You can log in to your account to make any necessary changes.
How do I reschedule or skip my upcoming order?
Log in here or via the Vitable App.
Click on Manage Subscriptions.
Choose Send Now, Reschedule, or Skip your upcoming order.
How do I pause or cancel my subscription?
Log in here or via the Vitable App.
Click on Manage Subscriptions.
Choose to Manage this Bundle.
Scroll down to Cancel subscription.
Choose to Pause Subscription or Cancel Subscription.
Follow the prompts to confirm.
Will I still receive order confirmation and shipping emails?
Yes. You’ll continue to receive all your usual order updates, including confirmation and tracking emails.
Will I receive my payment reminders?
Yes. If you have enabled your payment reminder, you will still receive this email. There will be no interruptions to your notification settings.
I don’t see my personalised vitamins in my account anymore. Can I still order personalised daily packs?
Absolutely - your personalised daily packs are still available! Although we have done our best to migrate all customers and subscriptions to the new system, some customers have reported not seeing an active Personalised Pack subscription.
If your subscription has been cancelled, you can restart your personalised vitamins by:
(Option 1) Reactivating your previous subscription:
Go to the Account tab > Manage Subscriptions
Scroll down to Manage Subscriptions
Select Inactive to reactivate your cancelled subscription
(Option 2) Or, start fresh:
Visit vitable.com.au
Scroll down and select Take the Quiz
This will open our Personalisation page, where you can retake the quiz or browse products from our library.
Important: make sure to check out using the email attached to your Vitable account to ensure that your subscription is linked to your account
Note: The quiz isn’t currently available in the App, but we’re working hard to bring it there soon. Because the App is built on a whole new system (a fresh stack of tech, so to speak), we’re making sure everything connects smoothly before the quiz makes its debut there.
One-off purchases (no subscription required)
Can I buy products as a one-off order?
Yes! We have listened to your feedback, and we now offer one-off products. Browse our bestsellers here.
How do I place a one-off order if I already have an account?
We recommend using the Vitable App, but you can also place an order using our website:
Log in under the Account tab.
Go to Manage Subscriptions.
Scroll down to Browse All Products, add items, and select One-time only.
Your order will automatically align with your next scheduled order.
Click on the product to reschedule if you need it earlier or later.
Credit and Referral program
Can I use my available credit for one-off orders?
Yes. If you’re logged in and have a scheduled upcoming order (one-off or subscription), any available credits will automatically apply to your next order.
Do you still have a referral program?
Yes! Find it under Manage Subscriptions in your account. You need to have an active subscription to be able to access your referral link.
Share your unique referral code with a friend. They’ll get 20% off their first pack, and you’ll receive a $15 AUD credit once they purchase (allow up to 24 hours for credit).
The Vitable App
Will I still be able to access my account via the Vitable App?
Yes. You’ll need to update to the new version. Once activated on the website, use the same login for the App.
Where is my streak from the old App?
We understand you may have lost your streak during the migration, but don’t worry! If you had a streak in the previous app, we’ll make sure it’s restored. Since only one day couldn’t be tracked, we’ll backfill it so your streak remains intact.
Do I still get rewards for tracking my vitamins?
Yes! We’re updating our rewards program. While points from the old system won’t transfer as that program is being retired, you’ll now earn a $5 reward each time you reach a milestone in your streak.
If you were close to your next milestone on the old app, don’t worry, we’re restoring streaks so you’ll still receive your reward when you hit your next milestone.
How do milestones work, and how can I earn rewards?
We’ve updated the tracking feature in the app to help you stay consistent and build lasting habits. You’ll reach a new milestone for tracking across a specific number of days, and we’ve added rewards to keep you motivated:
1-day streak: You’ve started your journey 💚
2-day streak: Building momentum
3-day streak: First milestone 🎉
7-day streak: Next step towards consistency
14-day streak: Two weeks strong 💪
30-day streak: Earn a $5 reward 💳
90-day streak: Earn a $10 reward 💳
365-day streak: Earn a $50 reward 💳
Each reward can be earned once per user. Rewards redeemed as store credit. T&Cs apply: vitable.com.au
How do I update my future orders on the App?
Log in here or via the Vitable App.
Click on Manage Subscriptions.
Select Manage This Bundle.
Choose to Update Contents, Reschedule, Skip, or Cancel whichever you prefer.
Can I take the quiz from the App?
At the moment, the quiz isn’t available in the App, but we’re very busy working on it! Because the App is built on a whole new system (a fresh stack of tech, so to speak), we’re making sure everything connects smoothly before the quiz makes its debut there.
For now, you can take the quiz anytime at https://vitable.com.au/pages/quiz and you’re welcome to adjust your pack in your App, or if you’d like us to make any change, kindly send us an email at hello@vitable.com.au.